The role: Dutch or German-speaking Customer Support Specialist
Location: Limassol | On-site (Permanent)
Industry: Fintech
Would you be interested in joining a top-tier B2B solutions entity based in Limassol, Cyprus, delivering a variety of IT cloud services globally since 2018? Do you have what it takes to bring a fresh perspective while maintaining high-quality services and digital products? If yes, then read below!
We are helping our FinTech client to find and recruit urgently a talented Dutch or German-speaking Customer Support Officer to join their modern offices and tech-driven, forward-thinking team in Limassol.
The Responsibilities:
• Handle customer interactions via email and live chat platforms.
• Respond to users with professionalism, understanding, and a solution-oriented mindset.
• Identify, address, and follow up on any questions or concerns raised by customers.
• Stay informed on current product features, offers, and policies.
• Forward more complex issues to the appropriate internal teams for further assistance.
• Conduct preliminary checks and gather information to support issue resolution.
• Work in rotating weekday shifts: 9:00–18:00, 13:00–22:00, and 16:00–01:00.
The Requirements:
• Professional-level speaking of English speaking and writing, with high-level language capabilities.
• Fluent in Dutch or German, both written and spoken, with a confident grasp of the language.
• IT Literate and multitasking skills
• Background in digital customer service roles is considered a significant advantage.
• Excellent interpersonal skills to ensure smooth and professional communication.
Remuneration and benefits package:
• Attractive and competitive monthly fixed salary + commission + monthly bonus
• Assistance with relocating, if needed. (flight tickets, paid accommodation, transportation assistance)
• Opportunity to become part of an ambitious and innovative European team, contributing meaningfully to its journey and able to learn from the best in the industry.
• Complimentary lunch during workdays.
• Gym membership expenses – healthy body, healthy mind
• Regular team gatherings and activities each month.
• Additional monthly incentives tied to individual and team achievement,s and many more.
Apply now, and let's get in touch, or send your CV to kyriakos@lavoro.com.cy
D.E. Lavoro Agency Ltd is a leading Business Consultancy founded in 1999 in Limassol, Cyprus. We offer comprehensive professional administration services in immigration, migration, legal, Labor, and recruitment.
Privacy Disclosure: To apply for this role, you consent to provide your details to D.E. Lavoro Agency Ltd. Your personal information will be gathered, utilized, and managed following the guidelines outlined in our Privacy Policy. Our approach to handling your data aligns with GDPR compliance.
We wish to thank all applicants for their interest; however, due to the high volume of applications, we will only be able to respond to candidates who are shortlisted. We appreciate your understanding. All CVs will be handled with the utmost confidentiality.
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