Our client is an award-winning regulated global CFD and forex broker, founded in Melbourne, Australia with offices worldwide.

Their Cyprus office, is just starting up, presenting a unique opportunity to be a founding member and work actively within the core of the business. With this, internal growth is not only welcomed but also encouraged, providing their employees with the opportunity to grow, develop and succeed in their current role and any future roles they might have with the company. This position offers not only career development opportunities but also the chance to be part of a fun, dynamic team that collaborates to support the company’s clients.

This role is an individual contributor role based in the company’s Limassol office. As a Client Support Representative, you will be the first point of contact for prospective and existing clients. On a daily basis you will reactively handle clients’ queries and proactively seek solutions to resolve their problems.

Job Responsibilities

Provide high-quality and best-in-class service to our clients across telephone calls, emails, and other channels.
Consistently take initiatives to resolve clients’ queries with full dedication and determination by identifying problems and solutions in a timely manner.
Skilfully analyse and understand clients’ needs, identify business opportunities and ways to provide best experience.
Proactively liaise with various departments to assist in resolving clients’ queries.
Proactively learn about the financial markets, CFD industry, and trading platforms.
Actively assist with proof reading and translation of contents as required.

Requirements

Strong eagerness to learn about financial markets including forex, global share indices, commodities, cryptocurrencies.
Fluency in English and Polish or Italian.
Enthusiasm about customer service and problem-solving.
Excellent communication skills both verbal and written.
Strong sense of integrity.
Willingness to commit to long-term career growth and professional development.
Open-minded and cooperative personality.
Critical thinking and problem-solving skills.
Advanced MS Office skills.
Prior experience of working in a Customer Services and Financial Institutions is preferred, but not essential.

Working Hours:

Willingness to do morning and afternoon shifts on a weekly basis.
Flexible to work on weekends/Cyprus Public holidays on rotation.
Working Hours 08:00-16:00 & 15:00 – 23:00.

What You Can Look Forward To:

Be part of a dynamic and multi-cultural team
Career growth opportunities with global offices
Competitive salary
Performance-based bonus
Private medical insurance
Education subsidy & full-paid Study Leave
Fitness membership allowance
Birthday Leave

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Client Support Representative (Italian or Polish)

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