Parklane, a Luxury Collection Resort & Spa Limassol, the only internationally branded five-star resort in Cyprus, proud member of Marriott International, is offering a career opportunity to a professional for the position of Sales Executive.
SUMMARY OF FUNCTION
The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.
DUTIES & RESPONSIBILITIES
Building Successful Relationships that Generate Sales Opportunities
• Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Develops relationships within community to strengthen and expand customer base for sales opportunities.
• Manages and develops relationships with key internal and external stakeholders.
• Provides accurate, complete and effective turnover to Event Management.
Managing Sales Activities
• Participates in sales calls with members of sales team to acquire new business and/or close on business.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
• Identifies new business to achieve personal and location revenue goals.
• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for the location based on market conditions and location needs.
• Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
Providing Exceptional Customer Service
• Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Services our customers in order to grow share of the account.
• Executes and supports the company’s customer service standards.
• Provides excellent customer service consistent with the daily service basics of the company.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
QUALIFICATIONS
- Bachelor’s degree or Diploma in Hospitality or Business Administration or Marketing or other related field
- 3+ years’ experience in Sales and Marketing or similar role in Hospitality Industry in 4 or 5 star Hotels with active Corporate account database
- Excellent Knowledge of English Language
- Highly effective communication and organizational Skills
- Knowledge and application of a wide range of marketing and sales techniques and concepts
- Excellent leadership, management, and team building skills
- Excellent knowledge of MS Office (especially Excel, Word, Outlook)
- Ability to persuade, influence and negotiate effectively to secure repeat business
- Customer-centric
