Parklane, a Luxury Collection Resort & Spa Limassol, the only internationally branded five-star resort in Cyprus, proud member of Marriott International, is offering a career opportunity to a professional for the position of Pool Supervisor.
SUMMARY OF FUNCTION
The Pool Supervisor supports the Pool & Beach Manager in overseeing the daily operations of the pool and beach areas and F&B outlets, ensuring the delivery of high-quality service, safety, and cleanliness. This position involves supervising associates, maintaining facilities, ensuring compliance with safety standards, and addressing guest requests or concerns promptly.
DUTIES & RESPONSIBILITIES
- Assist in managing the day-to-day operations of the pool and beach areas, ensuring a seamless guest experience and maintaining high service standards.
- Supervise and assist the team of lifeguards, beach attendants, pool attendants, and F&B associates and other support associates, ensuring adherence to company policies and procedures.
- Interact with guests to provide exceptional service, address inquiries, resolve issues, and ensure a positive experience at the pool, beach areas and F&B outlets.
- Support the implementation of safety protocols for pool and beach operations, ensuring compliance with safety regulations, water quality standards, and proper usage of safety equipment.
- Support the implementation of safety protocols for F&B operations ensuring compliance and HACCP regulation.
- Assist in overseeing the cleanliness and maintenance of pool decks, F&B outlets, beach areas, lounge chairs, umbrellas, towels, and other amenities. Ensure the pool and beach areas are well-maintained and aesthetically pleasing at all times.
- Assist in organizing and supporting beach and poolside events, including private functions, parties, and special activities, ensuring smooth execution and high levels of guest satisfaction.
- Support inventory control for pool and beach supplies such as towels, lounge chairs, umbrellas, and recreational equipment. Assist in ordering supplies and tracking inventory levels.
- Provide on-the-job training for new associates and assist in training current staff in safety procedures, guest service standards, and company policies.
- Work closely with other departments (housekeeping, maintenance, etc.) to ensure the pool and beach areas are aligned with overall resort goals and guest expectations.
- Assist the Pool & Beach Manager with administrative tasks such as preparing reports, tracking incidents, maintaining daily operation logs, and other documentation.
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
- Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
- Ensures corrective action is taken to continuously improve service results.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Monitors alcohol beverage service in compliance with local laws.
QUALIFICATIONS
- Bachelor’s degree or Diploma in Hospitality related field is considered as an advantage.
- 3-5 years’ minimum experience in the Food and Beverage Service Industry in the same position or any similar role in Hospitality Industry in 4- or 5-star Hotels.
- Excellent Knowledge of English Language
- Working knowledge of general restaurant operations, including personnel management
- Excellent leadership, management, and team building skills
- Excellent knowledge of MS Office (especially Excel, Word, Outlook)
- Knowledge of Hotel software / PMS or Sales
- Ability to obtain and maintain a food handler certification
- Strong leadership and interpersonal skills with the ability to motivate and manage a team.
- Customer-centric with excellent communication skills, both verbal and written.
- Solid understanding of pool safety protocols and health regulations.
- Strong problem-solving skills with the ability to handle guest concerns efficiently.
- Good organizational skills and ability to manage multiple tasks at once.
- Ability to work in a fast-paced, outdoor environment.
- Lifeguard certification and CPR/First Aid certification is preferred.
- Prior experience in inventory control and managing schedules is a plus.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
An attractive remuneration package will be offered to the successful candidate, according to qualifications and experience.
Apply with the strictest confidence at recruitments@parklanecyprus.com
Kindly note that only shortlisted applicants will be contacted
