Operations Coordinator
Lunicorn Ventures is a dynamic VC that holds investments in iGaming and Fintech companies. We are seeking individuals to join our VC team, as well as supporting portfolio companies.
We are looking for an Operations Coordinator to hit the ground running in our Cyprus office, based in Limassol.
Role:
Coordinate a wide range of operational tasks across the VC portfolio of companies, including;
Assist prospective and active clients via live chat and emails regarding general questions, payment and system queries.
Process manual payments and troubleshooting payment issues.
Process FX requests.
Undertake ad-hoc tasks and contribute to creating documentation and agreements.
Bringing ideas and suggestions to improve processes across the portfolio of Companies.
Requirements:
Experience of Fintech operations, ie from an EMI or Payment Institution.
Experience of dealing with B2B customers, rather then retail customers.
Experience of using any of: Intercom / Jira.
Proven experience in client communication via chat and email.
Ability to adjust and adapt swiftly to varied tasks and responsibilities.
Keen attention to detail.
What We Offer:
Competitive salary.
Strong experienced team to work within.
Multiple group company growth opportunities.
