Our client, a well established iGaming Operator in Limassol is seeking a Fraud and Payments analyst to join their team.
What you will be working on:
- Monitoring of registrations, deposits and withdrawals with the team to detect issues especially with regard to possible charge backs, colluders and bonus abuse
- Checking player behaviour for risks, then processing pay-outs timely
- Interrogating certain KYC documents, spotting counterfeits
- Oversight of casino activity to spot anomalous or high-risk activity which requires mitigation
- Helping ensure tasks are delivered in line with SLAs and acceptable chargeback levels are maintained
- Dealing with escalations from support agents in a customer centric but risk aware way, importantly treating customer support as your customer.
- Supporting other team members helping to transfer (and also acquire) knowledge organically and without prompt
- Helping with ad hoc tasks, especially procedure documentation or improvement In a nutshell
- Being an active and enthusiastic member of the team contributing to the overall positive work environment
Skills & Attributes
- Detail-oriented and an analytical mindset – incredible attention to detail is needed
- Strong interpersonal & communication skills – a team player who is not afraid to share knowledge
- Someone who is organized and diligent
- Flexible and adaptable, enjoying a high paced and changing environment
- Customer centric and business minded
- Patient with complex systems and working practices
Experience & qualifications
- Must have the right to work in Cyprus
- Optimally someone with degree level education or experience in an analytical or profession, proven good with numbers and large amounts of data.
- Someone with a background as a player could fit well and this is not considered detrimental to an application, in fact a benefit. An understanding of casino games is important, and this will be asked about during interview.
- A good understanding fraud in a non 3DS secured card processing environment is considered an asset.
- A solid grounding in risk management and payments within an online casino context is a major plus.
- Some payment processing experience is helpful in another domain, an understanding of the methods and how procedures work although this can be taught easily.
- Previous experience in i-Gaming highly beneficial
Interested to hear more about it? Apply directly or reach out on stephanie.anastasi@exactasolutions.com for more information.
