We are looking for a Head of IT to oversee and optimise our technology operations across multiple offices.
If you’re excited about building robust IT systems, managing teams, and driving innovation, we’d love to have you on board.
Key Responsibilities
● Oversee all offices, ensuring smooth IT operations, support, and infrastructure maintenance
● ManageITdepartment shifts, coordinating coverage for critical hours
● Document IT infrastructure (network diagrams, hardware inventories, configuration details)
● Develop and manage onboarding/offboarding processes for all departments
● Implement monitoring tools to detect and resolve issues quickly with minimal downtime
● Evaluate and introduce a ticketing system to streamline support requests and incident tracking
● Establish secure password management solutions
● Design and test backup strategies and high availability (HA) solutions (ISP HA, Firewall HA, VPN HA)
● Strengthen security in each office (firewall configurations, endpoint protection, etc.)
● Implement an Access Control List (ACL) to clarify user privileges (standard user, admin, etc.) Additional
Responsibilities
● Oversee virtualization environments (vSphere) to ensure performance, scalability, and security
● Manage networking and firewalls (Mikrotik, Fortigate, VPNs) for reliable connectivity and cyber defenses
● Set up and configure VPNs on Fortigate and Mikrotik, as well as open-source solutions (Pritunl, WireGuard)
● Handle web and domain management (DNS, SSL certificates) and coordinate web development efforts
● Openandmanagenewemail tenants on Office 365, Gmail, or similar platforms
● Maintain and optimize VoIP telephony solutions to ensure reliable and cost-effective communication
● Integrate various CRM platforms, ensuring seamless data flow and system interoperability
● Develop and control IT budgets, negotiate with vendors, and maintain cost efficiency
● Collaborate with leadership on strategic roadmapping, shaping IT initiatives to align with business goals
Requirements
● 10+years of IT experience, with at least 5 in a leadership or management role
● Proven expertise with virtualization platforms (e.g., VMware vSphere)
● Solid networking and security background (Mikrotik, Fortigate, firewall best practices, endpoint protection)
● Strong experience setting up and managing VPNs (Fortigate, Mikrotik, Pritunl, WireGuard)
● Hands-on experience managing VoIP telephony systems
● Familiarity with provisioning and managing email tenants on Office 365, Gmail, or similar platforms
● Excellent documentation skills, with a process-oriented mindset
● Demonstrated leadership in managing IT teams and shift schedules
● Analytical thinker able to diagnose and resolve issues in fast-paced environments
● Excellent communication skills, translating technical concepts for non-technical stakeholder
