Malta International Airport plc is looking for dynamic individuals who are passionate about working with people within an Airport environment, and are willing to continuously learn, develop, and be part of a high-performance culture. This vacancy has arisen within the Customer Services Department.
Purpose of position:
The purpose of this position is to deliver top-tier service to our VIP guests, ensuring a seamless and exceptional experience. This role is vital in maintaining high standards and creating a positive, memorable impression that upholds our reputation for excellence.
Key Responsibilities
- Provide personalized, high-standard VIP services in the terminal, lounges, and for special arrangements, ensuring guest satisfaction
- Manage VIP service reservations, optimize space and resources, and coordinate with service providers for seamless execution while ensuring that all service-providers and stakeholders meet and exceed guest expectations
- Maintain high standards in food and beverage presentation and ensure facilities are well-maintained, reporting any faults promptly
- Address and escalate guest complaints or incidents immediately, ensuring corrective actions are taken
- Regularly update and follow departmental SOPs, complete checklists, and prepare VIP advice reports in a timely manner
- Identify areas for improvement and recommend changes to enhance VIP services
- Perform assigned tasks across various deployment points within the terminals, maintain cleanliness, assist with VIP services training, and participate in the First Aider program as needed, all while adhering to company policies, safety regulations, and uniform requirements
- Promote a positive company image by embodying core values, complying with work conditions, and ensuring a safe work environment in accordance with relevant legislation
Requirements
The ideal candidates should:
- Have proven experience in customer service or hospitality
- Demonstrated meticulousness and keen attention to detail
- Exceptional communication and interpersonal skills
- Ability to perform effectively under pressure
- Proficient in written and spoken English
- Flexibility to work various shifts, including weekends and holidays
