Position: Back Office Manager

On behalf of our client, a service provider company we are looking to hire a Back Office Manager to join their team based in Limassol.

Main duties and job responsibilities:

Processing Clients’ transactions.
Updating clients records.
Overseeing the daily execution of tasks relating to client deposits, client withdrawals, affiliate withdrawals, account opening/maintenance, and closures.
Ongoing clients monitoring for AML purposes.
Settlement of transactions (deposits, withdrawals and internal transfers).
Monitoring of the transactions performed through the Company comparison thereof to the instruction received and sorting of any discrepancies.
Record keeping of executed transactions (available in electronic form on the MTS and MT4)
Sending accounts’ statements upon request.
Archiving of all relevant documents in CRM (agreements, contracts, confirmations etc.)
Action all withdrawals requests received within the designated timeframe.
Monitor withdrawal requests and ensure all are approved, cancelled within the designated timeframe.
Check KYC documents and necessary forms for wires.
Assesand determine eligible withdrawal requests and cancel non-eligible requests.
Handling of customers’ complaints.
Registering disputes and chargebacks.
Assist the retention agents with deposit errors.
Collate and process chargeback disputes across the various brands.
Complete special projects, and miscellaneous duties as prescribed by Management.
Perform other duties and responsibilities, as assigned.
Draft of business correspondence, requests, applications and other documents that may be required in connection with the activity of the Employer.
Record keeping of executed transactions.
Reporting to the management.

Requirements:

Min. 1 - 2 years of previous work experience as a Back Office Manager.
Previous experience in a similar role in the Financial/ Forex/CFDs Industry.
Working knowledge of CRM platform and Trading Platform(MT4).
Self-motivated and confident with high attention to detail.
Ability to work on several tasks at once while meeting deadlines.
Effective time management and a good team player.
Excellent verbal and written communication skills in English.

Benefits:

Competitive salary
21 days annual leave plus 3 days paid sick leave
Work in a dynamic, fast-paced and international company
Fun, friendly and professional environment
Continuous personal development

If you are interested in the above position, please send your CV to stavriana@lavoro.com.cy

Ready to take on this exciting new opportunity? Apply now and let's get in touch!

D.E. Lavoro Agency Ltd is a leading Business Consultancy founded in 1999 in Limassol, Cyprus. We offer a comprehensive range of professional administration services in the immigration, migration, legal, labor, and recruitment fields.

Privacy Disclosure: To apply for this job opportunity, you consent to provide your personal details to D.E Lavoro Agency Ltd. Your personal information will be gathered, utilized, and managed in accordance with the guidelines outlined in our Privacy Policy. Our approach to handling your personal data aligns with GDPR compliance.

Kindly note that due to the high volume of applications, only shortlisted applicants will be contacted.

We appreciate your understanding. All CVs will be handled with the utmost confidentiality.

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