Position: Back Office Manager
On behalf of our client, a service provider company we are looking to hire a Back Office Manager to join their team based in Limassol.
Main duties and job responsibilities:
- Processing Clients’ transactions.
- Updating clients records.
- Overseeing the daily execution of tasks relating to client deposits, client withdrawals, affiliate withdrawals, account opening/maintenance, and closures.
- Ongoing clients monitoring for AML purposes.
- Settlement of transactions (deposits, withdrawals and internal transfers).
- Monitoring of the transactions performed through the Company comparison thereof to the instruction received and sorting of any discrepancies.
- Record keeping of executed transactions (available in electronic form on the MTS and MT4)
- Sending accounts’ statements upon request.
- Archiving of all relevant documents in CRM (agreements, contracts, confirmations etc.)
- Action all withdrawals requests received within the designated timeframe.
- Monitor withdrawal requests and ensure all are approved, cancelled within the designated timeframe.
- Check KYC documents and necessary forms for wires.
- Assesand determine eligible withdrawal requests and cancel non-eligible requests.
- Handling of customers’ complaints.
- Registering disputes and chargebacks.
- Assist the retention agents with deposit errors.
- Collate and process chargeback disputes across the various brands.
- Complete special projects, and miscellaneous duties as prescribed by Management.
- Perform other duties and responsibilities, as assigned.
- Draft of business correspondence, requests, applications and other documents that may be required in connection with the activity of the Employer.
- Record keeping of executed transactions.
- Reporting to the management.
Requirements:
- Min. 1 - 2 years of previous work experience as a Back Office Manager.
- Previous experience in a similar role in the Financial/ Forex/CFDs Industry.
- Working knowledge of CRM platform and Trading Platform(MT4).
- Self-motivated and confident with high attention to detail.
- Ability to work on several tasks at once while meeting deadlines.
- Effective time management and a good team player.
- Excellent verbal and written communication skills in English.
Benefits:
- Competitive salary
- 21 days annual leave plus 3 days paid sick leave
- Work in a dynamic, fast-paced and international company
- Fun, friendly and professional environment
- Continuous personal development
If you are interested in the above position, please send your CV to stavriana@lavoro.com.cy
Ready to take on this exciting new opportunity? Apply now and let's get in touch!
D.E. Lavoro Agency Ltd is a leading Business Consultancy founded in 1999 in Limassol, Cyprus. We offer a comprehensive range of professional administration services in the immigration, migration, legal, labor, and recruitment fields.
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Kindly note that due to the high volume of applications, only shortlisted applicants will be contacted.
We appreciate your understanding. All CVs will be handled with the utmost confidentiality.
