Nestled on a private peninsula in Ornos, with its own private sandy beach and endless views of a sun-drenched horizon, Santa Marina, a Luxury Collection Resort, Mykonos is an iconic 5* luxury resort on the island of Mykonos.
The resort's 117 Rooms, Suites and Villas, all designed in a luxurious and chic style, are punctuated by lush gardens and two show-stopping infinity pools. Designed like a traditional Mykonian village perched on a slope leading down to the sea, the location is exceptional. Only 10 minutes from the airport, port and Mykonos Town, Santa Marina, Mykonos is in close reach of everything the beautiful island has to offer
Dining is an experience, a culinary and social occasion that is at the heart of this; Buddha-Bar Beach, Elais Greek Mediterranean Restaurant, Oasis Pool and the Beach Lounge, all complete this experience with warm and refined services.
At Santa Marina's Gingko Spa wellness is a state of mind, a state of being, an alignment of both. Santa Marina is like an exclusive club, a meeting place of the well-traveled from around the globe. A gracious lifestyle for our resort guests who love having the best Mykonos beach experience at their doorstep.
Santa Marina, a Luxury Collection Resort, Mykonos, is seeking for a Reservations Trainee to effectively execute Resort's selling strategies and to ensure that the revenues maximization is maintained and exceeded.
Key Responsibilities
- Assist partners and guests with availability, rates and policies via e-mail or phone, in a polite, helpful and professional manner
- Respond to emails in accuracy and speed
- Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual
- Be fully conversant with all market segment and rate plans, together with special rates and packages
- Maximize room revenues and create additional revenue by upselling while also promoting our hotel's facilities
- Process reservations, amendments, cancellations received via e-mail, or online
- Process accommodation charges, refunds, according to reservations policies
- Ensure our reservations system is always correctly and promptly updated and include all relevant details and comments to be communicated to other departments
- Daily update and maintain the Reservation files
Requirements
- Ongoing Studies in Tourism
- Bilingual/ English native/ fluent speaker. Knowledge of a second foreign language would be highly appreciated
- Excellent knowledge of MS Office
- Excellent communication skills, demonstrated poise, tact, and diplomacy
- Team player, passionate and focused on providing high quality results
- Self-motivated, focused, multitasking, and proactive. Ability to work with speed and accuracy under pressure
- Eligible to work in the EU
Benefits
- Chance to be developed within the most innovative operator of lifestyle hospitality brands in the world
- Ongoing training opportunities
