At Ayvens, progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
Ayvens Hellas Flex Operations Team is looking for new colleague at our Athens office to join our team.
Flex Operations Agent (Fixed Term) is an essential member of Ayven’s Flex Operations team as you will be the brand ambassador providing the fastest, easiest and most valued experience to our customers. This team member provides world class customer service and sells products and services, professionally and effectively in order to meet customer’s needs. You will have the opportunity to work in a fast-paced environment, providing helpful, quality service, while enhancing the customer’s rental experience.
Responsibilities
- Provide world class customer service by managing the rental process (reservation, rental agreement, handling during & after the rental) in compliance with policies and procedures.
- Respond to all requests which are logged in the CRM system or being addressed via incoming calls and emails in timely manner.
- Allocates the right vehicle to the reservation according to customer’s needs and Ayvens' cost.
- Creates transfer request into our CRM and handles the process end to end.
- Complete administrative tasks including daily lists to assist the department.
- Communicate via telephone and email in a friendly and helpful manner.
- Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
- Resolve customer issues and concerns professionally using effective customer service techniques.
- Closely cooperate with Flex Operations Manager and provide insight into client’s needs, improvements to ensure high quality service along with all required data and information to increase customer experience and minimize operating cost.
- Operate within defined Ayvens methodologies, challenge existing processes and act in order to constantly improve related process, considering the appropriate KPI’s.
- Monitor Complaint Handling process and ensure timely resolution of client’s complaints.
- Meet all agreed SLAs and KPIs both internal and external (SLAs with Commercial department, Operations department, CLS, DSS).
Qualifications And Skills
- Bachelor Degree.
- High School Diploma.
- Valid Driver’s License.
- Excellent Customer Service skills. Experience in car rental services will be considered an asset.
- Excellent interpersonal and communication skills.
- Customer oriented.
- Ability to multi-task, prioritize, and manage time effectively.
- Be able to divert pressure and keep calm under stressful conditions.
- Ability to provide a positive customer experience in a fast-paced environment.
- Good command of English - verbal and written.
- Have an eagerness to take the initiative and to take on new opportunities and tough challenges. Do it with high-energy and enthusiasm.
- Gain the confidence of others by acting with integrity, showing consistency, be credible, be honest and authentic.
- Build formal and informal relationship networks inside and outside the organization.
- Consistently achieve results and keep organizational performance top of mind.
- Understand and service the needs of digital customers internally as well as externally. Adopt, learn and apply new technologies.
- Create new and better ways for the organization to be successful. Drive innovation in a changing environment and focus on continuous improvement.
Why Ayvens?
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
- ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.
