WE ARE ODYSSEY, looking for Cyber Warriors to join our journey!
Are you someone who thrives in the face of challenges?
Do you have a collaborative spirit, passion for innovation and a commitment to making the world a cyber safer place for all?
If so, join OUR Odyssey and make it your journey as well, because the beauty and reward lie in the journey and not the destination itself.
ROLE DESCRIPTION
As a Customer Service Administrator you will oversee and manage a wide range of responsibilities, including logistics coordination, storeroom management, customer contracts, and preventive maintenance scheduling. The ideal candidate will act as a central point of contact between internal teams and customers, ensuring smooth operations, timely responses, and a high level of service delivery.
MAIN RESPONSIBILITIES
Logistics Coordination
- Organize and monitor the delivery of products, parts, and equipment to customers.
- Coordinate with shipping providers and internal teams to ensure timely and accurate deliveries.
- Maintain records of shipments, tracking details, and inventory movement.
Storeroom Management
- Oversee the storeroom, ensuring inventory levels are accurate and sufficient.
- Perform regular audits of stock levels and coordinate restocking as needed.
- Maintain an organized and clean storeroom for efficient operations.
Customer Contracts Administration
- Manage customer service contracts, including updates, renewals, and compliance tracking.
- Ensure all contract terms and conditions are documented and communicated to relevant departments.
- Address customer inquiries and concerns related to service agreements.
Preventive Maintenance Coordination
- Schedule and track preventive maintenance for customer equipment as per service contracts.
- Collaborate with technicians to ensure maintenance tasks are completed on time.
- Document all completed maintenance activities for reporting and compliance.
Reporting and Documentation
- Prepare and maintain logs, reports, and documentation related to logistics, inventory, contracts, and maintenance.
- Generate performance and compliance reports for management review.
KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED
- Experience: At least 2 years of experience in logistics, customer service, or administrative roles.
- Education: Bachelor's degree in computer science, business administration or related field is a plus.
- Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with ERP or CRM systems.
- Soft Skills: Excellent organizational, problem-solving, and communication skills.
Additional Qualifications:
- Familiarity with logistics operations, preventive maintenance processes, and contract management.
WHAT’S IN IT FOR YOU
- Competitive remuneration package (according to experience and qualifications)
- Opportunity to work in a highly specialized, progressive and professional setting
- Hybrid and contemporary working environment, “Best Place to Work” for 3 consecutive years
- 13th salary
- Provident Fund
- Medical and Life Insurance
- Referral Scheme - You can recommend the best talents to the company and receive a reward
- Half-day on Fridays
- Performance based awards and bonus
- Access to the latest technologies
- Mentoring, training & development opportunities
