If you’ve been searching for an opportunity that will put you on the fast track to career success, you’ve just found it. A.D. Compliance Services currently has an exciting, full-time on-site career opportunity for a JuniorComplaints Administrator at our headquarters in Limassol.
As a Junior Complaints Administrator, you will ensure the highest possible standard of service to be provided to clients and measure client satisfaction.
Main Role:
- Liaising with customers via email and in writing to obtain all complaint details for new, ongoing and open complaints as per the instructions of the Head of Complaints;
- Ensuring accurate, high quality and personalized responses are issued to customers within the set time frames;
- Liaising with other departments within the complaint as required to ensure accurate responses are provided;
- Ensuring that the record-keeping system is kept updated with details of the Customer's correspondence, actions taken and responses;
- Providing reports as requested concerning various complaints.
Working schedule:
The successful candidate will work morning and evening shifts on a weekly rotation basis.
- Morning shift - Monday to Thursday 08:00 to 16:30 (30 minute break), Friday 08:00 - 14:00 (30 minute break);
- Evening shift - Monday to Thursday 12:30 to 21:00 (30 minute break), Friday 15:00 - 21:00 (30 minute break).
Candidate Profile:
- University or College Degree in any field;
- Fluency in English Language (any other language will be considered as an advantage);
- Familiarity with CRM systems will be considered as an advantage;
- Excellent judgment skills;
- Detail oriented;
- Good communication and interpersonal skills;
- Well organized.
*Full training will be provided
What we offer:
- Competitive Compensation: Our remuneration package is tailored to your skills and experience, ensuring you’re well rewarded for your hard work.
- Growth Opportunities: We’re committed to your career development. Expect ongoing opportunities to learn, grow, and advance.
- Work-Life Balance: Enjoy 21 days of annual leave to recharge and spend quality time with loved ones.
- Healthcare Coverage: After just 3 months, you’ll have fully covered medical insurance.
- Wellness Support: Make use of paid sick leave and exam leave when needed.
- Investing in You: We allocate a training budget to enhance your skills and keep you ahead of the curve.
- Celebrating You: Receive a special bonus on your birthday!
- Referral Rewards: Recommend a successful candidate, and you’ll earn a referral bonus.
- Team Bonding: Join our corporate and team-building events for a fun and supportive work environment.
- Snack Heaven: Our fully equipped kitchen offers free snacks, fruits, and beverages.
- Lunch Treat: Enjoy a complimentary lunch once a week.
- Need to stay a bit longer? We’ve got you covered! Appreciating your hard work, all overtime hours are paid.
- Exclusive Discounts: Access special discounts with selected companies.
- Short Fridays: Wrap up your Friday with a 6-hour shift.
Could you be the candidate that we are looking for?
- Apply now at adcompliance.bamboohr.com/careers and become the next member of our amazing team.
- Applications will be treated with the strictest confidence; only shortlisted candidates will be contacted.
- We thank all candidates for their interest in our vacancy; however, only those under consideration will be contacted.
