Our client is an international financial service provider. Due to growth they are looking to hire a Payroll Account Manager for their team in Nicosia. This position entails managing a portfolio of clients employing employees internationally. The account manager is required to closely collaborate with both internal and external parties to ensure client satisfaction and compliance in the country of employment.
Reporting to the Senior Account Manager. In case of absence of Senior Account Manager – to the Head of Operations.
Main Duties & Responsibilities:
- Coordinating in-country Partners & Clients on employment services and payroll solutions globally.
- Managing a portfolio of multiple projects in different countries including:
- Documentation Management, Invoicing, Onboarding, Offboarding, Immigration and Payroll.
- Managing and coordinating virtual HR related processes such as Employment Contract signing, onboarding, terminations & benefits management.
- Working with strict timelines to ensure timely payments of all employees’ salaries (i.e., collecting Payroll data, calculations processing, pay slip checks etc.,)
- Documentation management (drafting and reviewing contractual documentation with local partners, clients, and employees)
- Ensuring compliance with local laws and assisting with compliance reports.
- Invoicing Processing: Track and pay supplier invoices, calculate client’s costs, Issue & send invoices to clients and ensure timely payments.
- Tracking and updating immigration documents as well as coordinating immigration processes (If applicable) with our in-country specialists.
- Managing communications with all parties and maintaining good quality customer service results
- CRM maintenance: Collecting and processing clients’/employees’ data and company’s database.
- Work closely with finance and sales departments & escalate any issues to Management in timely manner.
- Other tasks assigned by Management.
Key Skills/Experience:
- Approximately 2 years of previous experience in a HR/Payroll related position
- Bachelor’s degree in accounting, Finance, Human Resources, Business Administration or any other relevant field.
- Experience in client service delivery
- Proficient English; any additional language skills will be considered an advantage.
- Focused and self-organized, resourceful, problem-solving attitude and able to follow procedures and policies.
- Literacy with MS Office, in particular Excel.
- Excellent organizational and time-management skills.
