Yumbles is looking for a Seller Onboarding Account Manager
Founded in 2013, we’re a curated online marketplace for over 700 British artisan food and drink producers selling their produce directly to UK consumers. We’re doing all we can to shine a light on these amazing artisans, waving the flag for small businesses and generally championing their socks off.10 years in and we’re just getting started. In 2023 and beyond we’re looking to continue to grow Yumbles strongly in the UK. (Although focused on the UK market, our operations office is in Nicosia, Cyprus.)We’re a small team of passionate and ambitious people who are excited by the Yumbles mission and all thrive in roles that each make an impact and a difference. We're looking for like-minded people to join us.
Tasks
This pivotal role is the person on our team responsible for getting fantastic new producers onboard and launched to sell on our marketplace, and help ensure they go on to be successful.From cheese makers to gin distillers to chocolatiers to bakers, you will be tasked with finding the very best artisan makers in the UK, inviting them to join our platform and launching them successfully on our marketplace, and then monitoring their performance.
Key Responsibilities
- Defining and executing the plan for driving more new seller applications, which can include research to find potential applicants and both mass and targeted email campaigns.
- Screening applications to identify producers that fit our onboarding criteria & managing sampling.
- Communication with prospective sellers to confirm them onboard
- Overseeing the successful set-up of new sellers (an ecommerce administrator on the team will do the set-up work) and keeping track of where applicants are in the onboarding process via our CRM system.
- Applying ecommerce best practice (that we will teach you) to make sure that the new sellers are set-up optimally to sell successfully online.
- Measuring the sales performance of new sellers once launched and identifying opportunities for improvement.
- Ongoing account management. Building strong successful relationships with our sellers. Defining and implementing effective account management practices.
- Reporting on KPIs.
- Continuously improving our onboarding & account management processes.
Requirements
- At least 2-3 years experience working in a business or ecommerce (not bricks and mortar retail) environment in account management, sales, business development or project management.
- An amazing relationship builder, and strong communicator, both written and verbal (in English). Confident in speaking with business customers. Must be able to concisely pitch key information and benefits in a compelling way to prospective sellers.
- An experienced user of CRM systems or at least has strong IT skills.
- A can-do attitude, willing to roll up your sleeves and get stuff done. Proactive.
- Highly organised and efficient.
- Great attention to detail.
- Commercially astute. Keen to learn ecommerce best practices and how to help small businesses sell successfully online.
- Strong work ethic, driven to achieve great results.
Benefits
Competitive pay.A great environment. Join a fun, friendly and passionate small team.Professional development. You’ll learn a lot and have the chance from day 1 to have real impact. You will work directly with the experienced founders.We’re not a boring finance company! You will get to work with and help hundreds of small businesses that make incredible food & gifts.
- Full time hours (Monday to Friday).
- Rolling contract basis
- In our office in Nicosia.
