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Customer Support - Arabic

R92. • Full-time • Limassol, CY • 2mo ago

Highlights:

Upto Є2,000/ month x 13 Salaries
Arabic Language Proficiency
1 year of experience

Responsibilities

Manage company communication channels, including chats, emails, and calls
Identify and understand customer needs to ensure high satisfaction levels
Respond to inquiries from new leads and clients via phone, chat, email, and portal
Provide timely support to leads and clients within established response times
Update CRM systems to maintain accurate records of communications and actions
Collaborate with other departments to resolve inquiries requiring further investigation
Follow up with clients and arrange callbacks to enhance satisfaction and results
Work both independently and as part of a team
Adhere to established processes and procedures

Qualifications

Proven experience in customer support
Background in Forex or Financial Markets is an advantage
Fluency in Arabic and English (minimum B2 level), spoken and written
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Strong phone skills and active listening abilities
Ability to handle pressure and meet deadlines
Excellent communication and presentation skills
Flexibility to work rotating shifts (morning, afternoon, night)

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