Our Client is looking for Customer Support Agents to join their growing department in the iGaming field. Shifts are from Monday to Friday rotating every week.
Responsibilities:
- Communication with customers through live chat and e-mails.
- Maintain prompt and empathetic attitude towards customers.
- Acknowledge and resolve customers’ issues and queries.
- Keeping up to date with product terms, offers, and functions.
- Report and escalate advanced customer queries to the relevant departments.
- Perform first-step investigations on queries and issues.
- 3 shift-based roles (Monday-Friday) 9:00 – 18:00, 13:00 – 22:00, 16:00 – 01:00
Requirements:
- Previous experience in online customer support is a must.
- Proficiency in both written and verbal English, with excellent language skills.
- Proficiency in both written and verbal German, or French or Dutch or Russian with excellent language skills.
- Strong communication abilities, enabling effective interaction and collaboration.
- Solid computer literacy and adept typing skills.
- Ability to perform effectively within a multitasking work environment.
Benefits:
- The opportunity to be a part of a dynamic and forward-thinking European company, contributing to its ongoing success.
- Weekly Lunch.
- Gym membership allowance.
- Monthly Team Events.
- Monthly bonuses.
- No Weekends – You will be working Monday to Friday.
