About your role
Your mission as a Conversion Agent is to turn potential leads into loyal customers. You’ll be the guiding force that moves prospects smoothly through the sales funnel, transforming interest into action.
This role involves understanding customer needs, addressing their questions and concerns, and delivering the right information at the right time. By providing seamless and personalized onboarding experience, you’ll help new customers feel confident and excited about easyMarkets.
Your main work
- Proactively engage with leads to build strong connections
- Address concerns and questions to turn hesitations into opportunities
- Identify and resolve obstacles to ensure a smooth conversion
- Provide product insights to guide informed decisions
- Use problem-solving skills to handle issues and doubts
- Work towards exceeding conversion targets and driving growth
- Manage customer data in CRM tools for personalized communication
What we’re looking for
- 1-3 years previous experience in Forex, Sales and/or Customer Service
- Familiar with Forex trading platforms such as MT4/5
- Fluency in Arabic and English (additional languages will be an advantage)
- A results-driven person who loves to set and achieve goals
- Active listener to understand customer needs and deliver tailored solutions
- Persuasion and negotiation skills to convert opportunities into lasting relationships
- Strong organizational skills to track and prioritize potential clients, account statuses and conversion opportunities
- Efficient time management skills to respond promptly to inquiries and capitalize on market driven opportunities
- Stay up to date on global economic news, geopolitical events and other factors that influence the Forex market
- A great communicator with strong networking capabilities
- Proactive and able to work independently to expand the business
What you'll enjoy
- Competitive remuneration including monthly commissions
- Provident fund
- Life insurance
- Discretionary yearly performance bonus
- Professional development and learning opportunities
- Friendly and dynamic work environment
- 21 days of annual leave which increases every two years (capped at 24 days)
- Weekly lunches, weekly massages, monthly team outings and quarterly company building activities
- Strong culture promoting work-life balance and flexibility
- Fresh fruits, snacks, coffee, sodas at the office
Meet easyMarkets
easyMarkets is a leading global financial services provider, offering innovative and user-friendly trading solutions to clients worldwide. Established in 2001, we have built a reputation for transparency, reliability, and exceptional customer service.
Our commitment to empowering traders with cutting-edge technology and robust risk management tools has positioned us as a trusted partner in the financial industry. At easyMarkets, we believe in partnering with the best to achieve excellence, which is why we are proud to be an Official Online Trading Partner of Real Madrid. Just as Real Madrid exemplifies leadership, teamwork, and a winning mentality, we strive to embody these values in everything we do, making easyMarkets not just a place to work, but a place to grow and succeed.
Are you interested? Apply today!
