Ella Resorts is a unique collection of luxury eco-chic resorts in the wider Mediterranean region, with a portfolio consisting of 5 seaside lifestyle resorts in Rhodes, Corfu and Crete. Each property assimilates and is designed to highlight the unique characteristics of its host location within a carefully selected setting rich in Greek history, culture, and stunning landscapes. In order to support our rapid growth we are seeking to hire
Waiters / tresses.
Our new staff will implement our Service Excellence Culture at our fully renovated resort in Crete, Rocrita Lifestyle Beach Resort, which is located in the charming area of Mochlos, Crete. Our hotel is a haven for travelers seeking a refined and inspirational stay with their loved ones, and will be opening its doors for the season 2025. This is a great opportunity for someone who aspires to develop her/himself and become part of an innovative and vibrant team of hospitality professionals who aim high!
Position Summary
The waiter ensures that all guests are served according to Ella Resorts Service Standards in the Restaurant / Bar / Lounge areas. Displays highest standards of hospitality and welcome, demonstrated at all times within all food and beverage areas. Takes orders for, serves (when applicable, prepares) food and beverages for guests as per the Ella Resorts standards in a friendly, timely and efficient manner.
Responsibilities
- Strictly follows personal grooming & hygiene standards for self and others
- Makes guests feel welcome in the outlet, directs and supervises service
- Interacts and communicates with guests
- Emphasizes on the sequence of service
- Follows "Clean as you go policy" and always keeps work area clean
- Handles guest complaints or comments in the absence of the Restaurant Manager
- Promotes and maintains good relationships with the kitchen and other restaurant staff
- Ensures proper hand over to the next shift and logs information's in detail
- Handles opening/closing checklist and makes sure that appropriate actions are taken to have checklists maintained
Requirements
- Three or more years' working experience in a similar role at a 5-star hotel
- Degree/Diploma in Tourism is desirable
- Excellent knowledge of English language
- A second language (French, German, Russian, or Italian) will be considered as a plus
Position Attributes
- Flexibility to respond to a range of different work situations
- Passion for delivering exceptional levels of services
- Negotiation and excellent communication skills
- Pleasant personality, client oriented
Benefits
- Competitive remuneration package
- Career advancement in a fast-growing organization
- Continuous learning & development within a transparent & inclusive working environment
- Collaborative working environment
- Accommodation & meals
Ella Resorts are dedicated in providing exceptional guest experiences across its brand and our amazing Team members are at the heart of it.
Join us today to build our future together.
All applications will be acknowledged and treated as strictly confidential.
