Ella Resorts is a unique collection of luxury eco-chic resorts in the wider Mediterranean region, with a portfolio consisting of 5 seaside lifestyle resorts in Rhodes, Corfu and Crete. Each property assimilates and is designed to highlight the unique characteristics of its host location within a carefully selected setting rich in Greek history, culture, and stunning landscapes. In order to support our rapid growth we are seeking to hire
Restaurant Captain.
Our new Captain will implement our Service Excellence Culture at our fully renovated resort in Crete, Rocrita Lifestyle Beach Resort, which is located in the charming area of Mochlos, Crete. Our hotel is a haven for travelers seeking a refined and inspirational stay with their loved ones, and will be opening its doors for the season 2025. This is a great opportunity for someone who aspires to develop her/himself and become part of an innovative and vibrant team of hospitality professionals who aim high!
Position Summary
The Restaurant Captain is a supervisory role responsible for ensuring smooth and efficient operations in the hotel restaurant. This role involves overseeing the restaurant staff, coordinating guest service, and maintaining high standards of guest satisfaction and service quality.
Responsibilities
Operation and Staff Management
- Create staff schedules, ensuring adequate coverage during peak dining hours and special events
- Manage time-off requests and staff rotations
- Coordinate special events, private parties, and handle reservations, ensuring that guest preferences are met
- Oversee and coordinate the activities of the restaurant service staff, including servers, busboys, and hosts/hostesses
- Stay informed about menu offerings, specials, and changes
- Communicate efficiently any menu related information to every staff member
Guest Service and Satisfaction
- Address guest needs, answer questions, and resolve issues
- Maintain a welcoming atmosphere and uphold the hotel's brand image
- Handle guest complaints professionally and promptly
- Maintain clear communication with guests to meet their expectations
Quality Control
- Monitor the quality and presentation of food and beverages, ensuring they meet the hotel's standards
- Address any quality issues with the kitchen staff
- Maintain safety, hygiene, and food safety protocols
Staff Training and Development
- Train and mentor restaurant staff, focusing on proper service techniques, menu knowledge, and guest interaction
- Conduct regular staff meetings to communicate updates and maintain a strong team spirit
Requirements
- Degree/Diploma in Tourism is desirable
- Three or more years of prior working experience in a similar role at a 5-star hotel
- Excellent knowledge of English language
- A second language (French, German, Russian, or Italian) will be considered as a plus
- Strong leadership qualities to effectively manage and coordinate restaurant staff, create schedules, and maintain a cohesive and motivated team
- Effective verbal and written communication skills to interact with guests, staff, and kitchen personnel, ensuring clear and efficient communication
- The ability to manage staff schedules, time-off requests, and staff rotations to ensure adequate coverage during peak dining hours and special events
- A focus on monitoring the quality and presentation of food and beverages, as well as maintaining safety, hygiene, and food safety protocols
- A guest-centric mindset that places guest satisfaction and expectations at the forefront of decision-making and service delivery
- The capacity to adapt to changing circumstances, such as handling reservations, special events, and evolving guest preferences
- The ability to handle conflicts and disputes professionally and effectively, maintaining a positive atmosphere in the restaurant
- A collaborative and team-oriented approach to work effectively with both front-of-house and back-of-house teams
Benefits
- Competitive remuneration package
- Career advancement in a fast-growing organization
- Continuous learning & development within a transparent & inclusive working environment
- Collaborative working environment
- Accommodation & meals
Ella Resorts are dedicated in providing exceptional guest experiences across its brand and our amazing Team members are at the heart of it.
Join us today to build our future together.
All applications will be acknowledged and treated as strictly confidential.
