Ella Resorts is a unique collection of luxury eco-chic resorts in the wider Mediterranean region, with a portfolio consisting of 5 seaside lifestyle resorts in Rhodes, Corfu and Crete. Each property assimilates and is designed to highlight the unique characteristics of its host location within a carefully selected setting rich in Greek history, culture, and stunning landscapes. In order to support our rapid growth we are seeking to hire an experienced and visionary
Hotel Operations Manager.
Our new Operations Manager will be the ambassador of our Hotel's Service Excellence Culture at our fully renovated resort in Crete, Rocrita Lifestyle Beach Resort, which is located in the charming area of Mochlos, Crete. Our hotel is a haven for travelers seeking a refined and inspirational stay with their loved ones, and will be opening its doors for the season 2025.
The Operations Manager will be responsible for supervising the hotel's operations, and providing high quality services and memorable experiences to our guests. This is a great opportunity for someone who aspires to develop her/himself and become part of an innovative and vibrant team of hospitality professionals who aim high!
The Hotel Operations Manager is responsible for overseeing the daily operations across all departments of the hotel, ensuring exceptional guest service, efficient management of staff, and smooth functioning of day-to-day processes. They work closely with the General Manager to implement hotel policies, maximize operational efficiency, and ensure that the hotel meets its financial goals. They act as a bridge between various departments to ensure operations align with the hotel's standards and objectives.
Responsibilities
Operational Management
- Ensure that Hotel delivers the target customer experience and brand standards
- Addressing and troubleshooting any issues arising in hotel operations
- Collaborating with external parties such as suppliers, travel agencies, event/conference planners etc
- Ensure seamless communication and coordination between departments (front office, food and beverage, housekeeping, etc.)
- Organize regular meetings between the Departmental Heads and between the Dep. Heads and the Hotel Manager
- Identify areas for process improvement to optimize workflow
- Assist in managing the hotel's budget, including revenue and expenses
- Monitor and control operational costs and implement cost-saving measures when necessary
- Oversee the planning and execution of events, conferences, wedding parties etc., held at the hotel
- Prepare daily, weekly, and monthly operational reports for senior management as needed
- Organize training programs to enhance employee skills and improve service quality
Quality Control
- Maintain high standards in cleanliness, service, and food quality
- Conduct inspections and audits to identify performance issues and areas for improvement
- Ensuring policy and process implementation
Health and Safety
- Ensure the hotel complies with health, safety, and fire regulations
- Advising and training on all safety-related topics
- Conducting tests and risk assessment and implementing remedial actions
- Maintaining, monitoring, and testing hotel's emergency and security systems (including Fire Alarm, CCTV, etc.)
- Performing safety walks, inceptions, and supporting the installation and maintenance of equipment
- Responsible for security staff recruitment, training, scheduling, and supervision
- Handle emergency situations (natural disasters, guest medical emergencies, etc.) and implement hotel contingency plans
Requirements
- A bachelor's degree in Hotel Management, Hospitality Management, Business Administration, or a related field
- A minimum of 5 years of relevant experience in hotel management and operations. This experience should include supervisory roles in various hotel departments
- Strong leadership and management skills to oversee and coordinate various hotel functions and ensure the overall success of operations
- Effective communication skills for working closely with department heads, external parties, and the hotel manager, and for addressing and troubleshooting operational issues
- A customer-centric approach, focusing on delivering the target customer experience and maintaining high service and hospitality standards
- Collaborative skills for working with external parties such as suppliers, travel agencies, event planners, and conference organizers
- Knowledge and ability to apply health and safety standards, ability to guide and train team members on relevant issues
- Proficiency in conducting risk assessments and implementing remedial actions to mitigate safety risks
- Knowledge of maintaining, monitoring, and testing the hotel's emergency and security systems, including fire alarms, CCTV, and other safety equipment
- Ability to solve complex problem and be proactive in dealing with risky situations
- Ability to adapt to demanding and emergent situations
Benefits
- Competitive remuneration package & benefits
- Career advancement in a fast-growing organization
- Continuous learning & development within a transparent & inclusive working environment
- Collaborative working environment
- Accommodation & meals
Ella Resorts are dedicated in providing exceptional guest experiences across its brand and our amazing Team members are at the heart of it.
Join us today to build our future together.
All applications will be acknowledged and treated as strictly confidential.
