We are a rapidly expanding global multi-asset brokerage firm, known for our industry-leading team that blends extensive experience with cutting-edge innovation. Our mission is to empower traders around the world by providing state-of-the-art technology and infrastructure. Even with our global reach, we prioritize a personalized approach, ensuring that each client feels valued and supported.
We are seeking ambitious, passionate, and proactive Client Retention Specialists to join our growing international team. In this vital role, you will play a key part in ensuring the successful continuation and growth of relationships with our existing clients. Your primary responsibilities will include developing and executing effective retention strategies, maintaining positive client relations, providing trading education, analyzing data to identify trends, and collaborating with our teams to enhance sales performance. Ensuring every client receives exceptional service and leaves with a positive experience is paramount to our success.
Key Responsibilities:
- Retention Program Development: Create, develop, and execute strong retention programs aimed at increasing customer loyalty and driving sales growth.
- Client Relationship Management: Build and sustain strong relationships with existing clients, ensuring they receive personalized, world-class service, support, and guidance.
- Trading Education: Assist clients by providing them with the necessary education and tools to succeed in their trading activities.
- Data Analysis: Utilize data and analytics to track performance metrics, understand client behaviors, and identify opportunities for improvement.
- Cross-Functional Collaboration: Work closely with internal teams to share insights and implement strategies that elevate overall sales performance.
- CRM Management: Maintain accurate, compliant, and up-to-date client information within our CRM system.
Required Skills and Qualifications:
- Client Relationship Expertise: A strong commitment to building and maintaining trust-based relationships with clients, delivering exceptional customer service and support.
- Industry Experience: A minimum of 1 year of experience in the retail forex sales space, with a deep understanding of market dynamics.
- Analytical Skills: Highly developed data analysis skills, with the ability to use analytics to track performance, understand client behavior, and identify growth opportunities.
- Language Proficiency: Business-level fluency in English, both written and verbal, is essential. Additional languages such as French, Italian, Spanish, Arabic, Dutch, or German are highly desirable.
- CRM Proficiency: Strong ability to accurately manage and update client information in a CRM system.
- Goal-Oriented: A desire to exceed expectations and consistently achieve or surpass specified targets.
What We Offer:
- Competitive Compensation: A highly competitive salary above market standards, complemented by a compelling target-based commission structure.
- Inclusive Environment: A vibrant, diverse, and international workplace where innovation and collaboration are encouraged.
- Industry Impact: Be part of a team that is driving significant change in the brokerage industry.
If you are a motivated professional with a passion for client retention and a proven track record in the forex industry, we encourage you to join our innovative team where your contributions will be highly valued.
