Customer Service Specialist (Relocation to Greece)
Project: Payment System
Location: Athens, Greece
Application Deadline: February 5, 2025
Relocation Package:
- Accommodation Support: Two weeks of hotel accommodation upon arrival in Athens.
- Travel Reimbursement: Flight ticket (within the EU) covered.
- Airport Pickup: Complimentary airport transfer service upon arrival.
- Housing Support: Real estate agency fees covered to assist in securing accommodation.
Language Requirements:
- Italian: Fluent in Italian (C2 level).
- English: Proficient in English (C1 level, Intermediate).
Compensation Package:
- Base Salary: 1,100 EUR per month, distributed over 14 months per year.
- Performance Bonus: Potential for up to 150 EUR monthly, based on individual performance metrics.
- Total Annual Earnings: Base salary plus performance bonuses and other allowances.
Working Hours:
- Schedule: Shifts are available Monday to Sunday, with working hours from 09:00 AM to 09:00 PM. The schedule will be organized within this timeframe.
- Weekly Hours: Total of 40 hours per week, distributed across shifts.
Role Overview:
We are seeking an experienced
Customer Service Specialist to join our team, supporting a renowned mobile operator. In this role, you will be responsible for handling customer inquiries, offering troubleshooting assistance, and ensuring overall satisfaction through proactive and efficient service.
Key Responsibilities:
- Customer Support: Manage customer queries through phone, email, and chat, providing clear and concise responses.
- Problem Resolution: Assist customers with troubleshooting mobile service issues, ensuring timely solutions.
- Follow-up: Ensure customer satisfaction through follow-up interactions, addressing any further concerns.
- Service Quality: Provide exceptional customer service at all times, ensuring a positive experience for every interaction.
Qualifications and Skills:
- Language Proficiency:
- Advanced proficiency in Italian (C2 level).
- Solid understanding of English (C1 level).
- Technical Skills:
- Competence in basic computer usage and system navigation.
- Strong interpersonal communication skills, with a customer-centric attitude.
- Experience:
- Previous customer service experience is preferred.
- An associate degree or equivalent educational background is advantageous but not mandatory.
Additional Benefits:
- Health Care: Comprehensive healthcare benefits, along with additional discounts.
- Training: Three weeks of structured training led by certified instructors.
- Career Development: Opportunities for professional growth and advancement within the company.
- Language Learning: Free online Greek language courses to help you adapt to your new environment.
- Social Responsibility: Participate in corporate responsibility initiatives, enhancing community involvement.
- Work Environment: Enjoy working in modern office facilities, with well-designed break areas for relaxation.
- Diversity and Inclusion: Be a part of a company recognized for its commitment to diversity, and certified as a great place to work.
Hiring Process:
- Application Review Our team will evaluate your application and qualifications.
- Language Assessment Online language tests to assess your proficiency in Italian and English.
- Client Interview Final interview with the client to discuss your suitability for the role.
Required Documentation:
- EU Citizenship or
- Full-Purpose Work Permit or Specific-Purpose Work Permit or
- Certificate of Protection (for refugees).
Why Join Us?
This is an exceptional opportunity to relocate to Greece and join a leading company committed to providing high-quality customer service. Youll enjoy an enriching experience in a diverse, dynamic, and supportive environment, with ample opportunities to develop both personally and professionally.
Apply Now!
