Patrique Mercier Recruitment PT is delighted to offer an exceptional opportunity for a Spanish Speaking Customer Support representative for Transportation Services, available remotely from Greece. Our firm operates under the philosophy 'With a new dawn comes your Next Job!', connecting bilingual talent with leading employment opportunities across various sectors. We specialize in providing career pathways in industries such as gaming, healthcare, travel, and transportation, ensuring that candidates can utilize their language skills effectively. In this vital role, you will be responsible for delivering high-quality customer support to Spanish-speaking clients, assisting them with inquiries, resolving issues, and providing information about transportation services. If you are passionate about customer service and want to join a dynamic team, this role is perfect for you!
Responsibilities
- Provide outstanding support to Spanish-speaking customers regarding transportation services
- Address inquiries related to bookings, schedules, and service-related questions
- Resolve customer complaints and issues promptly to ensure maximum satisfaction
- Document interactions accurately and meticulously in the customer management system
- Work collaboratively with other team members to improve service delivery
- Stay informed about transportation services and changes to accurately relay information to customers
- Gather customer feedback and provide suggestions for service enhancements
Requirements
- Fluency in Spanish and English, both written and spoken
- Experience in customer service roles, particularly in the transportation or travel sector
- Excellent communication skills with a strong emphasis on customer care
- Ability to solve problems effectively and work well under pressure
- Familiarity with customer support platforms and tools is a plus
- Strong organizational skills and ability to manage multiple customer interactions simultaneously
- Positive attitude and dedication to providing a high-quality customer experience
Benefits
- Fully paid relocation package, including flights, transfers, and a comfortable hotel stay
- Professional growth & development opportunities
- Competitive performance bonuses
- Competitive monthly salary + 2 extra salaries per year
- Health care benefits and numerous other discounts
- Fully paid training by certified instructors
- State of the art premises, providing a great working environment with relaxing break areas
- Special events as well as community & social responsibility initiatives
- Referral Program: Bring your friends and receive great bonuses!
- Free Greek language courses
- Work for a Great Place to Work-Certified Company
