Thanos Hotels & Resorts is seeking to recruit a Reservations Agent.
Duties & Responsibilities
- Manage all incoming calls for reservation department via Call Centre and ensure all queries are handled promptly and efficiently
- Analyze all guest and travel agent requests received via telephone, email and chat service and recommend suitable options for all customers and assist to confirm all reservations.
- Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail updates within required operating procedures
- Rooms allocation
- Reservation processing
- Kids Club system handling
- Anticipate escalation and take over calls when needed
- Measure performance with key metrics such as call abandonment, calls waiting etc.
Requirements
- Minimum 3 years of proven experience in a similar position in a 5* Hotel
- Experience in customer service is essential with a problem-solving mindset
- Proficient in English; Good knowledge of additional languages will be a definite plus
- Tech savvy with knowledge of telephone equipment and relevant computer programs. Working knowledge of MS Office. Theova PMS will be considered an advantage
- Ability to work under pressure
What we offer
- Attractive remuneration package
- Provident Fund
- Staff discounts at Hotels & Kult Boutiques
- Free meals on duty
- Employee Appreciation Program and Reward Scheme
- Great work-life balance
- Comprehensive new staff induction programmes
- Group-wide professional development opportunities across countries and properties
- Continuous training opportunities
If you are interested in joining Thanos Hotels & Resort, please click APPLY or call (+357) 26885410 for more info.
