About us
Stoiximan, founded in 2012, is the largest sports betting and online casino provider in Greece and Cyprus. As the leading brand in its sector, it aims to continuously evolve the gaming experience it offers to its customers and entertain sports fans in a fun and responsible way. Responsible Gaming lies at the core of Stoiximan’s mission, with a full commitment to creating a safe and secure environment for all its users.
Stoiximan has established an extensive sponsorships program, fostering a deep connection with the sporting culture and contributing to the development of sports in the two countries. Stoiximan is the main sponsor of Olympiacos FC, Panathinaikos FC, PAOK FC, APOEL FC, Apollon Limassol FC, the Stoiximan Super League, the Stoiximan GBL, the Cyprus League by Stoiximan, the Greece Men’s and Women’s Water Polo National Teams, the Cyprus Men’s Football National Team, as well as many Olympic champions.
Since its inception, Stoiximan has consistently displayed significant social contribution through various corporate responsibility programs, including Iroes, Young Heroes, Wheels of Change and Empower Forward.
Let’s start with the role
The Senior Key Account Manager will oversee the portfolio of high-net-worth customers in thelocal market, focusing on building relationships with Key Accounts. This role emphasizes enhancing loyalty, delivering personalized and rewarding experiences, all within a sustainable framework. It offers a unique opportunity to engage with high-value customers, providing them a world-class experience while promoting responsible gambling and sustainability.
As a Senior Key Account Manager, you will:
- Manage the customer portfolio and establish strong personal relationships to foster loyalty, retention, and increased lifetime value by maintaining their customary and sustainable play levels;
- Monitor individual customer performance and ensure timely provision of rewards, both online and offline, aligning with business requirements;
- Deliver top-tier customer service to assigned customers, acting as the primary point of contact through all available channels and for any related issues;
- Proactively target individual customers with appropriate actions at strategic points in their lifecycle (new Key Accounts, churning, lapsed, returning, big winners, etc.) to drive growth and activity;
- Strategically plan and host diverse local or global Key Account events, collaborating with the Hospitality and Sponsorship Team, including hospitality at sporting events, concerts, luxury dinners, and entertainment outings, collaborating with the Hospitality and Sponsorship Team;
- Monitor market-level performance and comprehend emerging trends;
- Initiate campaigns tailored to stimulate activity among assigned Key Accounts, ensuring prompt generation, tracking, and reporting of results;
- Acquire in-depth knowledge of customers (playing behaviors, preferences, dislikes) to build respective strategies;
- Play a vital role in driving business success by representing the voice of Key Accounts and providing valuable feedback and innovative ideas to enhance the overall customer experience.
What you will bring:
- Bachelor’s and/ or Master's Degree in Marketing/Business Administration/Management or other relevant fields;
- At least 2 years of Key Customer Management experience in a fast-paced environment;
- Fluent Greek/Cypriot speaker and excellent command of English;
- Strong relationship-building skills and a commitment to providing world-class service to our valued customers;
- Commercial acumen, analytical and organizational skills, attention to detail;
- Excellent MS office skills;
- Outstanding written and verbal communication skills;
- Passion for the online gaming industry, either as a customer or through prior work experience in the industry;
- A sense of responsibility, reliability, and a proven ability to work well within a team;
- Professional appearance, and a willingness to travel and work outside of regular office hours.
Stoiximan Perks
🕑 Hybrid way of working
🏃 A buddy will support you with your onboarding
💸 Competitive pay and bonus scheme
⭐Developmental 360° feedback framework
📚 Unlimited access to Udemy & continuous training
