Patrique Mercier Recruitment PT is excited to offer an exceptional opportunity for a Portuguese Speaking Customer Support representative specializing in Online Content Creators based in Greece. Our mission, 'With a new dawn comes your Next Job!', signifies our commitment to connecting talented individuals with meaningful career paths in various industries, including digital content and social media. In this role, you will provide vital support to Portuguese-speaking content creators, helping them navigate the platform, resolve issues, and optimize their engagement with the audience. This position offers a unique chance to immerse yourself in the dynamic world of online content while ensuring that creators have the assistance they need to thrive. Join us and make a difference in the lives of content creators as you embark on a rewarding professional journey!
Responsibilities
- Deliver outstanding customer support to Portuguese-speaking content creators on the platform
- Assist creators with inquiries regarding platform functionalities, monetization options, and best practices
- Resolve technical issues and customer complaints efficiently to maintain high satisfaction levels
- Document customer interactions and feedback to enhance service quality and support strategies
- Collaborate with the content management team to relay common challenges and suggest improvements
- Stay updated on platform changes and industry trends to provide accurate guidance
- Foster a supportive community environment for content creators through positive engagement
Requirements
- Fluency in Portuguese and English, both written and spoken
- Experience in customer service roles, particularly in the online or digital content space
- Excellent communication skills with a focus on empathy and user assistance
- Strong problem-solving abilities and the ability to handle complex customer inquiries
- Familiarity with content creation platforms and support systems is advantageous
- Ability to work independently in a remote environment and manage time effectively
- Genuine enthusiasm for supporting content creators and fostering community growth
Benefits
- Fully paid relocation package, including flights, transfers, and a comfortable hotel stay
- Professional growth & development opportunities
- Competitive performance bonuses
- Competitive monthly salary + 2 extra salaries per year
- Health care benefits and numerous other discounts
- Fully paid training by certified instructors
- State of the art premises, providing a great working environment with relaxing break areas
- Special events as well as community & social responsibility initiatives
- Referral Program: Bring your friends and receive great bonuses!
- Free Greek language courses
- Work for a Great Place to Work-Certified Company
