IronFX is a leading global online broker specializing in Forex, CFDs, Commodities and Spot Metals since 2010. Noteris Services Limited on behalf of IronFX, is looking to hire a customer-oriented individual to assume the role of Junior KYC Officer.
No previous experience needed!
Job Description:
- Contact and support clients over the phone to check unauthorised or pending documents and ensure a smooth account opening procedure
- Ensure that KYC/Due Diligence Documentation provided by clients are according to the Company’s requirements
- Make sure that the CRM system is fully updated and accurate in relation to clients’ data
- Ensure that all clients’ requests are processed on time with no delays
- Be the liaison between clients’ requests, customer service and back office operations
- Assign clients to the responsible Manager after the completion of the KYC procedure
- Complete any other tasks that may arise from time to time by the Departmental Head
Job Requirements:
- University degree in Business Management or a relevant field
- Previous 6-month-1 year work experience in Call Centre or Back Office positions in the telecommunications/ insurance/ banking industry will be considered an advantage
- Excellent knowledge of the English language, both verbal and written
- Knowledge of additional language will be considered an advantage
- Customer-oriented personality and ability to assist and answer to clients’ queries in a polite manner
- Good time management skills and priority handling
- Ability to work well under pressure with multitasking skills
- Attention to detail
- Ability to work in shifts of 08:00-17:00 and 09:00-18:00 on weekly rotation (Monday-Friday)
Remuneration & Benefits:
- Competitive Salary based on candidate's experience
- Awesome homemade lunch at Company's premises in Limassol
- Participation in the Company's Medical Scheme
- Participation in the Company's Pension Plan
- Participation in the Company's Group Discount Scheme
- Internal Cafeteria with fresh snacks and drinks
- Free Parking
- Unique & friendly working environment with many opportunities for career development
- Additional benefits for the employees who successfully passed probation period
