As the Local CRM QA Manager, you will be responsible for managing the quality assurance processes for CRM campaigns at a localized level. Your role will include overseeing the execution, testing, and monitoring of CRM processes and campaigns to ensure that they align with set standards and meet quality expectations. You’ll ensure that all campaigns are accurately targeted, seamless, and compliant with both local regulations and company objectives, maintaining the smooth running of campaigns at the regional level.
Key Responsibilities:
- Quality Assurance of Localized Campaigns: Oversee and manage all aspects of local CRM campaigns, ensuring they meet the highest quality standards before launch, from content accuracy to technical execution.
- Test & Validate CRM Workflows: Work closely with CRM and marketing teams to test all workflows, communications, promotions, and technical configurations at the local level, ensuring they meet operational and brand standards.
- Review & Audit Campaign Execution: Perform thorough reviews and audits of executed CRM campaigns, identifying areas for optimization or correction, and ensuring alignment with local regulations and guidelines.
- Process Development & Improvement: Design and implement effective QA processes and frameworks for monitoring and evaluating the execution of campaigns. Identify process inefficiencies and collaborate with relevant teams to improve performance.
- Reporting & Documentation: Provide comprehensive reports on campaign quality performance, pinpointing any issues or discrepancies, offering actionable insights to improve efficiency. Maintain accurate documentation of campaign audits and QA processes.
- Collaborate with Cross-Functional Teams: Work with various teams such as marketing, product, and customer support to address any local-specific issues and optimize CRM campaigns.
- Compliance Monitoring: Ensure that all localized campaigns meet the legal, regulatory, and compliance standards specific to the market, and identify any potential risks to mitigate.
- Feedback Loop & Improvements: Provide clear, constructive feedback to local teams, collaborate on solutions, and assist in implementing changes to improve quality outcomes in ongoing campaigns.
- Continual Training & Best Practices: Stay up-to-date with the latest CRM and industry trends to incorporate best practices into quality control processes, and ensure that the team is fully equipped with the necessary skills and knowledge for seamless campaign execution.
What We’re Looking For:
- 2+ years of experience in Quality Assurance (QA), CRM processes, or a similar role, ideally in the gambling or iGaming sectors.
- Proven experience with testing and validating CRM campaigns from both a technical and content perspective.
- Strong understanding of CRM platforms and technical workflows, with the ability to spot errors, inconsistencies, and performance bottlenecks.
- Experience in designing QA processes for local campaign execution and continuously identifying improvement areas.
- Detail-oriented and skilled at identifying areas for process improvement, maintaining a high standard of accuracy and efficiency across campaigns.
- Analytical mindset with the ability to assess and report on campaign performance.
- Strong communication skills with the ability to clearly report issues, provide feedback, and work cross-functionally to resolve problems.
- Understanding of local gambling regulations and compliance requirements for different regions.
- Ability to work independently and take ownership of the QA process, with the flexibility to adapt to evolving local market needs.
- Fluency in English with any additional languages seen as a strong asset.
Why Join Us?
- Join a leading company in the gambling industry and be a part of a fast-paced, innovative environment.
- Competitive salary and benefits, with a performance-driven bonus structure.
- Opportunities for professional growth and career advancement within a rapidly expanding company.
- Collaborate with a passionate and committed team focused on delivering high-quality customer experiences.
- Exposure to industry best practices, innovation, and continuous learning.
