We're BrainRocket — an international software development and digital solutions company driven by 1,300 talented professionals across Cyprus, Malta, and Portugal.
Here, everything moves at rocket speed: driving innovation, pioneering projects, and fast-tracking careers.
Together, we turn ideas into action—let's get started
We are looking for a Service Request Specialist for our team of BRO-professionals.
This is a great opportunity to discover your abilities, join a team of enthusiastic and highly committed professionals, and opportunity for career growth.
✅ Requirements:
✔️ College degree in computer or IT-related field, or equivalent experience.
✔️ Experience with bug and issue tracking systems.
✔️ Flexibility to adapt to changing priorities and multitask in a fast-paced environment.
✔️ Strong active listening skills and excellent written and oral communication skills.
✔️ Excellent customer service orientation.
✔️ Strong attention to detail, organizational, and time management skills.
✔️ Knowledge of troubleshooting techniques.
✔️ Basic experience with SQL is nice to have.
✅ Responsibilities:
✔️ Prioritize and manage multiple service requests based on urgency and customer impact.
✔️ Review and analyze service requests to determine if manual configuration or configuration via DataBase is required.
✔️ Create configurations using BackOffice tools or bulk scripts.
✔️ Test and troubleshoot configurations to ensure they meet the required specifications.
✔️ Troubleshoot and resolve configuration-related issues or escalate them to appropriate team members for resolution.
✔️ Identify opportunities for process improvements from the technical side.
✅ We offer excellent benefits, including but not limited to:
✔️ Snacks in the Office.
✔️ 24 days of vacation per year.
✔️ Attractive office location and facilities.
✔️ Medical insurance.
✔️ Breakfasts and lunches in the office (partially paid by the Company).
✔️ Languages classes (partially paid by the Company).
✔️ Social Club of the Company.
Bold moves start here. Make yours. Apply today!
