Spotware Systems is looking for a strong team player with excellent communication skills and the desire to provide premium service and support, to join our office in Limassol. You will be providing support and assistance to clients and colleagues related to the functional aspects of our products. You should be adaptable to the day-to-day requirements of the business, with the ability to take the initiative when required.
Responsibilities:
- Managing and responding to all traders requests via email, chat, and other communication channels
- Providing timely and effective solutions to customer issues, ensuring high levels of customer satisfaction
- Troubleshooting user problems related to the cTrader platform and escalating technical and complex issues to the appropriate team
- Collecting and analysing user feedback to identify common issues and areas for improvement
- Collaborating with product and development teams to implement enhancements based on user feedback
- Maintaining accurate records of customer interactions and support activities
- Participating in support processes, including onboarding
Requirements:
- Proven 2+ years experience in a customer support role, preferably within the fintech or digital goods sectors
- Excellent verbal and written communication skills. Fluent English. Any additional language will be considered a plus
- Strong problem-solving abilities and a keen eye for detail
- Proactively following up with customers to ensure their needs are met
- Collaborating with team members and other departments to enhance the overall customer experience
- Ability to multitask, prioritize, and manage time effectively
- Empathy, patience, and a customer-focused attitude
- Proficiency in using customer support software
A plus to have:
- Experience with forex trading platforms or knowledge of forex trading principles is highly desirable
We offer:
- Competitive remuneration
- Private medical insurance
- Welcome baby bonus
- Birthday voucher
- Fully equipped office with daily fruits, breakfast on Wednesday, pizza on Thursdays, and snacks on Fridays
- Opportunities for professional growth
- Friendly working environment
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