Summary
Synectics Ltd is a Software Development and Consulting Firm. Our company is an equal opportunity employer, certified by the National Certification Body for the Implementation of Good Practices on Gender Equality in the Working Environment.
We are looking for a dedicated and detail-oriented professional to join our team as a
Software QA and Customer Success Specialist. You'll play a key role in ensuring the quality and functionality of our Payments Fraud Prevention & Disputes Management Platform while empowering clients across Europe, the Middle East, and Africa to use it effectively.
This is your opportunity to work with leading financial institutions and collaborate with experienced product managers and development team.
Key Responsibilities
Quality Assurance:
- Validate product features against business and functional requirements
- Identify, document, and track bugs, providing actionable feedback to developers
- Assist in User Acceptance Testing (UAT) to ensure software updates meet client needs before deployment
- Ensure the software delivers an intuitive and seamless user experience.
Client Engagement:
- Act as the primary point of contact for clients, ensuring they receive timely updates on software developments, bug resolutions, and support inquiries in a clear and professional manner
- Conduct user training sessions and onboarding for new clients
- Maintain and update client-facing documentation, including user guides and knowledge base articles.
Business Support:
- Explain software features and functionality to clients to help them achieve their business goals
- Provide expert guidance on best practices for software usage.
Requirements
Experience:
- Proven experience in a Software Quality Assurance (QA) Testing and Customer Support
- In-depth knowledge of the digital Payments and Cards Industry would be a significant advantage
- A Software Development background is not required but is a plus.
Skills:
- Strong verbal and written communication in English
- Good command of the Greek language is a plus
- Excellent customer service skills with the ability to simplify technical concepts
- Meticulous attention to detail and a problem-solving mindset.
Your Profile
- Sharp and practical analytical mind
- Open minded, self-starter, comfortable with taking initiative, determined and hard-working
- Strong teamwork and co-operative spirit
- Willingness and ability to learn and to apply newly acquired knowledge
Benefits
We are a flat, non-bureaucratic organisation and offer excellent opportunities for career development for individuals with a growth and continuous improvement mindset. We encourage our members to take initiative and bring new and innovative ideas to the team.
- Focus on work-life balance
- Hybrid work model
- Flexible working hours
- Competitive salary
- Contribution to Provident Fund and Medical Fund
- Leaving early on Fridays, meditation Mondays
- Office perks such as fresh fruits, coffee
