Grecotel Hotels & Resorts, the leading hotel chain in Greece, is seeking an Online Reputation Officer to join its team. As an Online Reputation Officer, you will be responsible for monitoring and responding to guest reviews, comments, and feedback across various online platforms. You will work closely with the customer service and marketing teams to address guest concerns, implement improvements, and enhance our overall guest experience. Your role will also involve analyzing data and trends to identify areas for improvement and creating strategies to build a positive and influential online reputation for our brand taken care of by following the company's SOPs. At Grecotel, we believe that our people are the cornerstone of our success. We are committed to creating a supportive and inspiring work environment, offering opportunities for personal and professional growth. By joining our team, you will be part of a renowned hospitality brand that is dedicated to delivering luxury accommodations and unforgettable experiences across Greece's most stunning destinations.
Responsibilities
- Monitor the company's online presence on various social media platforms, forums, review websites, etc
- Handle negative comments and mentions professionally, striving to resolve issues and restore the company's image
- Create and promote positive content about the company on various platforms, including social media, websites, blogs, etc
- Develop strategies to improve the company's online reputation
- Collaborate with various departments within the company, such as marketing and customer service, to achieve the company's goals regarding online reputation
- Analyze data and performance metrics to evaluate the effectiveness of your efforts and adjust the strategy as necessary
Requirements
- Experience in digital marketing or online reputation management
- Excellent knowledge of social media and review websites
- Strong communication skills and interpersonal abilities
- Ability to effectively manage negative situations and create positive content
- Proficiency in data analysis and understanding of performance metrics
- Familiarity with online reputation management tools and data analysis tools
Benefits
- Competitive salary and other benefits
- Advanced Opportunities for professional growth
- Accommodation (if necessary) and Board
- Transportation costs
- Participation in educational programs
