Pioneering for the last 45 years,
Mitsis Group is the largest privately owned hotel chain in Greece, driven by
its customer-centric philosophy, family care and
authentic Greek identity.
With
23 hotels, and 5.000 employees in Athens, Crete, Kamena Vourla, Kos, Rhodes and Santorini, the Group offers a rich blend of hospitality with exceptional services, unique locations, impeccable facilities, refined gastronomy and a wide range of choices and experiences to its customers.
Through a family and pleasant working environment, we transform each of our guests into honorary guests, offering unforgettable memories of a lifetime!
Mitsis Group offers a new job in its hotels:
Concierge Agent
Location:
Crete
Employment Type:
Contract
Ref:
HO/ COCr
Position Scope
To ensure that we, along with our network of partners, provide efficient, prompt, and professional services that meet and exceed our guests' expectations.
Key Responsibilities
- Operates the Mitsis Concierge platform.
- Understands customer's needs and provides personalized solutions regarding activities, facilities and services provided by the hotel.
- Acts as the point of reference for guests who need assistance or information and attend to the wishes and requirements
- Collaborates with reception staff to meet guests' needs.
- Optimizes revenue through sales of concierge services
Requirements
- Degree or Certificate in Hospitality and/or related field (preferred)
- Hospitality experience anticipating the needs of hotel guests is needed. Previous experience in a similar role is preferable
- Excellent knowledge of Microsoft Office programs (Word, Excel, PowerPoint etc.)
- Business fluency in spoken and written English (proficiency diploma required)
- Knowledge of an additional language would be an asset
Skills
- Sales and business-oriented with exceptional organizational skills and attention to detail
- Customer service-oriented with impeccable communication skills and a willingness to go the extra mile
- Ability to build strong working relationships and have an approachable and professional manner
- Strong initiative and proactiveness in a team environment
Benefits
- Competitive remuneration package.
- Working in a group with anthropocentric perception.
- Continuous training according to the standards and dynamic development of the company
- Prospects for professional development in an ever-growing group
Create your own professional story
#createyourcareerstory and join a team of
5,000 members at Mitsis Hotels!
For all applications and information submitted, absolute confidentiality will be maintained.
You can forward your CV at career@mitsis.com or follow the link "Send CV"
You can find out more information about Mitsis Group by following the links below:
https://www.mitsis.com/en
https://www.mitsis.com/en/career/form?utm_source=website&utm_medium=career_page&utm_campaign=career-form
