We are looking for a detail-oriented individual, for the position of Junior Funding/Payments Officer to add to our dynamic growing team.
Key Responsibilities / Duties:
- Processing Financial Transactions: Manage deposits, withdrawals, transfers.
- Handling Daily Withdrawals: Ensure daily withdrawals are processed accurately.
- PSP Handling: Monitor and communicate with Payment Service Providers (PSPs) for funding transactions.
- Daily Communication with Banks and PSPs: Maintain daily communication with banks and PSPs regarding funding transactions.
- Monitor Failed Transactions: Dealing and addressing failed transactions.
- Investigation of Suspicious Cases: Investigate and resolve suspicious cases.
- Client Communication: Reply to client emails regarding funding queries or proof of payments.
- Coordination with relevant teams: Assist front office functions with any funding-related queries.
- Daily Reconciliation: Reconcile transactions across various platforms, providers, and systems.
- Manual Bonuses: Process manual bonuses for clients.
Work Experience / Knowledge:
- Language Proficiency: Excellent command of the English language.
- Experience: Previous experience in a similar position involving payments and Payment Service Providers (PSPs) is advantageous.
Skills / Personal Attributes Required:
- Microsoft Office: Proficient in Microsoft Office tools.
- Communication: Excellent communication skills.
- Teamwork: Strong team player.
- Organization: Excellent organizational skills.
- Availability: Ability to work on a 24/7 shift basis.
Education:
- Degree: University degree in Accounting, Business Administration, or a relevant field.
Benefits:
- Competitive Remuneration Package
- Exclusive Discount Card for various products and services
- Monthly benefit towards gym membership or health insurance coverage after the probation period
- 21 day’s annual leave
- Complimentary tea, coffee, refreshments, fruits, and snacks in the office
- Complimentary breakfast and lunch on specific days
- Biannual team buildings and summer/winter corporate events
- Be part of a dynamic and creative team with a positive and friendly atmosphere
- Opportunity to build a successful career and experience professional growth within the firm
- Professional work environment
- Professional Work Environment: A supportive and professional work environment.
