Company Description
Solid Payments is a global payments service provider based in Cyprus. We provide secure card payment solutions to online websites worldwide through network of acquiring banks globally. Our state-of-the-art technology helps online merchants to process transactions easily and securely while measuring and managing their associated risks. We believe in delivering tailored solutions in the highest professional level who helps increasing our clients' transactions approval rate and their total revenues. Solid Payments gateway is PCI level 1 certified, making it simple and smart for clients to receive online payments.
Position: Full-time in Cyprus office
Gender: This position is open to both women and men.
Description:
Responsibilities:
This is a full-time on-site role for a Technical Support Representative responsible for supporting E-commerce systems at Solid Payments in Limassol. The role involves providing customer support, ensuring customer satisfaction, offering technical support, troubleshooting issues, and utilizing analytical skills to resolve challenges.
Manage information technology systems, including application management and configuration settings.
Troubleshoot, set up, and provide first-level support for our online clients.
Provide technical support primarily via email and phone.
Assist new clients in connecting to our servers via API, including assistance, training, testing, and various definitions.
Preparing relevant reports to clients.
Requirements:
Technologically adept, independent, and professional, with the ability to manage tasks and emails in a professional manner.
Organized and responsible, with a quick learning ability for information systems and work processes.
Previous experience in support at a hi-tech company or e-commerce business, particularly in managing information systems and technological products at the configuration level, with a focus on providing support and service to international customers, is a significant advantage.
Proficiency in English is a must, with excellent writing skills.
Proven experience in support management in English, SLA management, service calls, and CRM systems is an advantage.
Experience and background in web development and APIs are a plus.
Experience in the online field is a significant advantage.
Summary of the Role:
This position plays a crucial role in ensuring customer satisfaction and the smooth operation of our e-commerce systems. Success in this role includes effectively resolving client issues, providing comprehensive support, and enhancing the overall customer experience. This role is vital to our organization's commitment to delivering exceptional service to our international clients.
Qualifications
- Customer Support and Customer Satisfaction skills
- Technical Support and Troubleshooting skills
- Analytical Skills and good knowledge with Excel
- Strong problem-solving abilities
- Excellent communication and interpersonal skills
- Ability to work well in a team
- Experience in the payments or e-commerce industry is a plus
- Bachelor's degree in Computer Science or related field
