Job Overview
We are looking for an energetic Administrative Support Officer who will serve as the first point of contact for employees and customers seeking assistance over the phone or email. The successful candidate will be offered full training on administrative and technical duties.
Duties & Responsibilities
- Serving as the first point of contact for colleagues or clients requesting support through phone, email, or helpdesk tickets, providing updates and communication on progress.
- Logging all helpdesk inquiries, ensuring requests are properly categorized, prioritized, and assigned to the appropriate Team.
- Monitoring the helpdesk system and ensure that all requests are handled in a timely manner.
- Maintaining records of helpdesk activity and providing regular reports on request volumes, response times, and resolution rates.
- Assisting in documenting procedures and guidelines for the helpdesk, ensuring information is up-to-date and accessible to all Team members.
- Assisting with procurement and inventory management for IT or office supplies, ensuring availability of required equipment and materials.
- Scheduling appointments for on-site support, equipment maintenance, training sessions and workshops.
- Helping organize Team schedules and monitoring workloads to ensure even distribution of tasks among the Helpdesk Team.
- Maintaining accurate records of all user accounts, devices, and software licenses, ensuring data is up-to-date and accessible for reporting or audits.
- Providing administrative support to the IT and the Office Management Teams, such as managing calendars, handling correspondence, preparing presentations, and onboarding of new employees.
- Managing documentation related to contracts with third-party service providers or suppliers, ensuring renewals and compliance are tracked.
Skills & Qualifications
- Excellent communication skills.
- Fluency in both Greek and English.
- Familiarity with technology.
Remuneration
An attractive remuneration package will be offered to the successful candidate according to qualifications and experience.
Equal Employment Opportunity
Logicom is committed to provide equal employment opportunities for all regardless of their race, color, sex/gender, religion, age, marital status, cultural background, disability, nationality and political opinion. Employees are hired solely based on a specific vacancy’s requirements, taking into consideration the qualifications, previous experience and potential of each individual candidate.
Disclaimer
We reserve the right to remove the announcement from circulation at any point in time when a satisfactory number of applications has been received.
Only applicants whose previous experience and qualifications closely match the requirements of the position will be contacted.
