Customer Service Specialist (Relocation to Greece)

Project: Payment System

Location: Athens, Greece

Application Deadline: February 5, 2025

Relocation Package:

Accommodation Support: Two weeks of hotel accommodation upon arrival in Athens.
Travel Reimbursement: Flight ticket (within the EU) covered.
Airport Pickup: Complimentary airport transfer service upon arrival.
Housing Support: Real estate agency fees covered to assist in securing accommodation.

Language Requirements:

Italian: Fluent in Italian (C2 level).
English: Proficient in English (C1 level, Intermediate).

Compensation Package:

Base Salary: 1,100 EUR per month, distributed over 14 months per year.
Performance Bonus: Potential for up to 150 EUR monthly, based on individual performance metrics.
Total Annual Earnings: Base salary plus performance bonuses and other allowances.

Working Hours:

Schedule: Shifts are available Monday to Sunday, with working hours from 09:00 AM to 09:00 PM. The schedule will be organized within this timeframe.
Weekly Hours: Total of 40 hours per week, distributed across shifts.

Role Overview:

We are seeking an experienced Customer Service Specialist to join our team, supporting a renowned mobile operator. In this role, you will be responsible for handling customer inquiries, offering troubleshooting assistance, and ensuring overall satisfaction through proactive and efficient service.

Key Responsibilities:

Customer Support: Manage customer queries through phone, email, and chat, providing clear and concise responses.
Problem Resolution: Assist customers with troubleshooting mobile service issues, ensuring timely solutions.
Follow-up: Ensure customer satisfaction through follow-up interactions, addressing any further concerns.
Service Quality: Provide exceptional customer service at all times, ensuring a positive experience for every interaction.

Qualifications and Skills:

Language Proficiency:
- Advanced proficiency in Italian (C2 level).
- Solid understanding of English (C1 level).
Technical Skills:
- Competence in basic computer usage and system navigation.
- Strong interpersonal communication skills, with a customer-centric attitude.
Experience:
- Previous customer service experience is preferred.
- An associate degree or equivalent educational background is advantageous but not mandatory.

Additional Benefits:

Health Care: Comprehensive healthcare benefits, along with additional discounts.
Training: Three weeks of structured training led by certified instructors.
Career Development: Opportunities for professional growth and advancement within the company.
Language Learning: Free online Greek language courses to help you adapt to your new environment.
Social Responsibility: Participate in corporate responsibility initiatives, enhancing community involvement.
Work Environment: Enjoy working in modern office facilities, with well-designed break areas for relaxation.
Diversity and Inclusion: Be a part of a company recognized for its commitment to diversity, and certified as a great place to work.

Hiring Process:

Application Review Our team will evaluate your application and qualifications.
Language Assessment Online language tests to assess your proficiency in Italian and English.
Client Interview Final interview with the client to discuss your suitability for the role.

Required Documentation:

EU Citizenship or
Full-Purpose Work Permit or Specific-Purpose Work Permit or
Certificate of Protection (for refugees).

Why Join Us?

This is an exceptional opportunity to relocate to Greece and join a leading company committed to providing high-quality customer service. Youll enjoy an enriching experience in a diverse, dynamic, and supportive environment, with ample opportunities to develop both personally and professionally.

Apply Now!

Job Alert

Leslie Talent Solutions jobs

Customer service specialist (relocation to Greece)

Job Alert