Antelope's suite of products streamlines all the operations and reporting of your business, making complicated and time-consuming operations a thing of the past. With Antelope’s CRM, Tracking and VOIP combined into one smart interface, giving you instant access to all the information you need to maximize your ROI.

We are looking for a talented and ambitious individual to join our T1 Technical Customer Support team and be the first point of contact for the customer’s queries and technical issues.

Requirements:

High level of proficiency in the English language is a must
1+ years’ experience in customer support with online B2B companies
Strong communication skills
Excellent computer skills
Excellent attention to detail; accurate and efficient with data entry
Devoted to providing excellent customer care
Ability and eagerness to learn new systems, tools and processes
Customer Support soft skills
Prior experience working at a help desk and basic IT knowledge
Ability to work shifts

Duties:

Monitor, research and resolve Technical issues in a timely manner while efficiently responding to requests via ticketing system, Skype, Slack, email and phone
Dispatch and coordinate with the company’s relevant departments to properly and effectively assist clients
Gather the customer's information and determine the technical issue by analyzing the symptoms and figuring out the underlying problem while transferring comprehensive and intuitive steps to reproduce to various teams
Keep up to date with our evolving technology and be proactive in resolving issues
Take initiative in improving the team, improving the customer experience and your skill set

Benefits:

Competitive salary and renumeration
Professional development opportunities and continuous learning support
Lunch allowance, daily fruit and snacks in office
Private health insurance from day one
Paid parking

Antelope Systems is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Customer Support Specialist - Tier 1

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