PayDo, a leading Electronic Money Institution (EMI) authorised by the FCA in the UK, FINTRAC in Canada, and MFCA in Malta operates in 140 countries and over 25 industries. Offering multicurrency IBANs, merchant solutions, and mass payment options, PayDo provides premium and convenient payment services. With all features available through one platform and contract, PayDo is a preferred solution for local and international payments.

We are seeking a highly motivated and results-oriented Head of Operations / Country Manager to join our growing team.

Following the recent acquisition of a new license (Maltese one), we are entering an exciting period of growth and expansion. This presents numerous opportunities and challenges, requiring a proactive and results-oriented approach to our operations.

Your regular tasks

Market Entry & Expansion:

Develop and execute market entry strategies to expand PayDo's market share and customer base in the country
Build and maintain strong relationships with key stakeholders, including regulators, partners, and local businesses

Operational Excellence:

Oversee all aspects of daily operations, ensuring smooth and efficient workflow and compliance with local regulations
Lead and manage a high-performing local team (sales, marketing, customer support)
Optimise operational processes, identify and implement cost-saving measures, and enhance overall operational efficiency

Business Development:

Identify and pursue new business opportunities within the country
Develop and implement go-to-market strategies for new products and services
Build and maintain strong relationships with key customers and partners

Compliance & Risk Management:

Ensure full compliance with all relevant local laws and regulations (e.g., AML/KYC, data privacy, licensing requirements)
Develop and implement robust risk management frameworks to mitigate operational and compliance risks

Team Leadership & Development:

Lead, mentor, and develop a high-performing local team, fostering a collaborative and results-oriented environment
Recruit, hire, and onboard talented individuals to support business growth

Skills & Requirements

4+ years of experience in operations management within the FinTech industry, with a strong preference for experience in payments, e-money, or related sectors
Strong understanding of regulatory frameworks (e.g., MFCA as the priority) and compliance requirements within the FinTech sector
Strong understanding of local (Maltese) market dynamics and competitive landscape
Experience in implementing and managing risk management frameworks (AML/KYC, fraud prevention)
Excellent analytical and problem-solving skills with the ability to analyse data and identify areas for improvement
Strong communication, interpersonal, and stakeholder management skills
Fluency in English

Hiring Steps

Our recruitment process typically includes the following steps: Application Screening –> Interviewing Process & Assessment (TA/Tech/Final Interview and Test Assignment (upon request)) –> Offer –> Reference Check

What's In It For You

At PayDo, specialists are at the heart of our innovation and success. Joining our team means accessing unparalleled opportunities to grow, contribute, and thrive in a dynamic FinTech environment.

Empowerment Through Professional Development:
- Monthly investment in your English learning
- Yearly allocation for advancing your professional expertise
Unlock Your Potential:
- Transparent career growth with opportunities to achieve Lead roles within 1 year, Head roles in 2 years, and even C-level within 4 years, based on exceptional performance
- Performance reviews are anchored in KPIs, ensuring recognition is merit-based
Make a Lasting Impact:
- Work on unique projects where your contributions can reshape company-wide processes
- Bring your ideas to the table and earn exceptional bonuses through our PayDo Ideas Hub
Flexible and People-Centric Culture:
- 17 days of paid vacation annually, with the flexibility to transfer unused days or receive compensation
- 10 days of paid sick leave annually, accommodating emergencies and medical needs
- Additional holidays aligned with your local calendar
Compensation & Incentives:
- Multiple payment options, including Private Entrepreneurship accounts or popular e-wallets

Our Values:

At PayDo, we live by principles that drive us to excellence:

Ownership & Initiative: Specialists who take charge and make a difference
Collaboration & Communication: Together, we achieve more by sharing ideas and insights

Become part of a global team redefining FinTech. Your expertise, passion, and ideas will shape the future of payments with PayDo!

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Head of Operations/ Country Manager (FinTech, on-site)

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