Position: Hotel Manager

Mayfair Hotel & Gardens is looking for an experienced and committed Hotel Manager to join our team.

Candidate Requirements:

The ideal candidate should meet the following criteria:

Fluency in both written and spoken Greek and English.
A degree in Hotel Management or a related field.
Excellent leadership and management skills.
Proficiency in Microsoft applications, property management systems, and other internal software.
At least 10 years of experience in hotel management, including positions as Hotel Manager, Assistant Manager, or Operations Manager.
Strong interpersonal abilities, with a proven commitment to delivering top-tier customer service and the ability to build guest rapport quickly.

Key Responsibilities:

The Hotel Manager will be responsible for overseeing all aspects of hotel operations.

Key duties include:

Preparing guest satisfaction reports and implementing necessary improvements.
Leading the recruitment, training, and supervision of hotel staff.
Ensuring all departments—including maintenance, front office, housekeeping, food & beverage, conferences, banqueting, and entertainment—operate efficiently.
Ensuring strict compliance with health, safety, and security regulations.
Meeting and exceeding hotel budget goals while setting both short-term and long-term strategic objectives.
Reviewing business reports daily and making informed decisions based on the data.
Planning budgets, setting sales targets, and managing key accounts.
Developing and executing cost-saving initiatives and process improvements.
Monitoring and analysing P&L statements, and implementing effective strategies as needed.
Ensuring exceptional service standards for all guests.
Resolving guest complaints and addressing operational issues promptly.
Enforcing strict adherence to operating procedures, policies, SOPs, and service standards.

The successful candidate will receive an attractive remuneration package, including a performance-based bonus tied to the achievement of targets.

Only applicants with appropriate qualifications will be considered.

We look forward to welcoming a capable and experienced professional into our dynamic team!