INGROUP , is currently seeking on behalf of its client, an multinational company, a:

Customer Support Representative

(Nicosia Cyprus)

Role:

The Customer Support Representative t is responsible for ensuring effective call management and providing high level service to internal/external customers’ requests through continuous development of functional and technical skills. The Customer Support Representative is accountable for tracking personal and team KBI achievement on a daily basis while monitoring and ensuring compliance with company’s policies & processes.

What you will do:

Act as the first point of contact for all internal and external customers
Respond and record all customers’ inquiries raised through inbound calls (in SAP system)
Ensure high quality call management through handling different sort of calls (order taking, placement or removal of assets, customers’ change of personal data, promotional material, product returns etc)
Manage effectively personal/team qualitative and quantitative KBIs
Communicate with speed, empathy and effectiveness with customers via telephone and emails
Build sustainable relationships and engage customers by taking the extra mile
Work effectively as part of a team, developing supportive relationships with colleagues
Frequently attend educational seminars to improve knowledge and performance level

Required Qualifications:

University degree in Business related field
Experience in customer service roles preferred
Κnowledge of SAP System is a plus
Strong written and oral communication skills in both Greek and English language

Required Qualifications:

Very good analytical, time management and problem-solving skills
Ability to multitask and work effectively under pressure
Customer-oriented approach

The company offers:

Competitive salary package
Opportunity to work in a dynamic and evolving environment
Career development opportunities

Job Alert

INGROUP Greece jobs

Customer Support Representative

Job Alert