INGROUP , is currently seeking on behalf of its client, an multinational company, a:
Customer Support Representative
(Nicosia Cyprus)
Role:
The Customer Support Representative t is responsible for ensuring effective call management and providing high level service to internal/external customers’ requests through continuous development of functional and technical skills. The Customer Support Representative is accountable for tracking personal and team KBI achievement on a daily basis while monitoring and ensuring compliance with company’s policies & processes.
What you will do:
- Act as the first point of contact for all internal and external customers
- Respond and record all customers’ inquiries raised through inbound calls (in SAP system)
- Ensure high quality call management through handling different sort of calls (order taking, placement or removal of assets, customers’ change of personal data, promotional material, product returns etc)
- Manage effectively personal/team qualitative and quantitative KBIs
- Communicate with speed, empathy and effectiveness with customers via telephone and emails
- Build sustainable relationships and engage customers by taking the extra mile
- Work effectively as part of a team, developing supportive relationships with colleagues
- Frequently attend educational seminars to improve knowledge and performance level
Required Qualifications:
- University degree in Business related field
- Experience in customer service roles preferred
- Κnowledge of SAP System is a plus
- Strong written and oral communication skills in both Greek and English language
Required Qualifications:
- Very good analytical, time management and problem-solving skills
- Ability to multitask and work effectively under pressure
- Customer-oriented approach
The company offers:
- Competitive salary package
- Opportunity to work in a dynamic and evolving environment
- Career development opportunities
