Company description:

Tauro Markets is a leading provider, trend-setter, and multi-asset investment platform, with a specialist in-house team that is constantly & consistently pushing the boundaries through cutting-edge research, innovation, and development.

Job Description:

As a key part of our scale and growth, we have opened the role within our team for an enthusiastic and proactive Customer Service Representative. Your day-to-day tasks will include providing exceptional customer support, ensuring customer satisfaction, and delivering a positive customer experience. You will be responsible for addressing customer inquiries, resolving issues, and maintaining strong relationships with our clients.

Roles and Responsibilities:

Provide support to customers via live chat, email and/or telephone
Resolve client queries and provide support when required
Be the liaison between client’s requests, customer service, and back-office operations
Offer support to the Business Development Managers
Ensure that all client’s requests are processed on time with no delays
Maintaining accurate, compliant, up-to-date information on our CRM system
Provide quality customer support during the account opening stages as well as throughout the existence of the trading account
Promote the Company’s services

Required Skills and Qualifications:

Previous experience (at least 6 months) in a customer support position (preferably online support via live chat/email)
Experience within the Forex Trading industry
Business fluency in the English and Italian languages, both written and verbal is a must (additional languages including, but not limited to, Spanish, Arabic and French would be considered a plus)
Excellent communication and problem-solving skills over the telephone and email
Customer-oriented personality and ability to answer to clients’ queries and resolve issues in a polite manner
Attention to detail and ability to multitask in a fast-paced environment
Initiative to find answers to new questions
University degree in Business Management or a relevant field

Benefits:

Competitive salary - above market value
Travel opportunities, although not compulsory
Working within an international environment with international colleagues
The chance to work with an innovative team who are revolutionizing the brokerage space

Overall, we aim to stand out in the market by fostering a culture of focus, passion, and clarity, and we are excited to welcome a new training manager who shares our vision.

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Customer Service Representative

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