Role overview:

We are currently seeking a dedicated and detail-oriented Back Office Officer to join our team. The ideal candidate will possess excellent attention to detail, strong organizational skills, and in-depth knowledge of back office best practices. If you are looking for an exciting opportunity to contribute to a dynamic team, we encourage you to apply for the Back Office Officer position with us today!

Key Functions:

Serve as a key liaison between clients and the FX market, ensuring smooth communication and support.
Address client inquiries regarding trading, available instruments, and general account information.
Understand clients' trading profiles and needs to offer personalized support and guidance.
Process new client applications and account openings using the company's software.
Amend and update existing client documents and information (e.g., documentary validation, updating information, etc.).
Provide assistance and guidance to clients regarding account openings and amendments.
Ensure compliance with Know Your Client (KYC) procedures for both new and existing clients.
Maintain and update client records (e.g., agreements, ID documents, investor questionnaires, KYC information) in electronic formats.
Process client withdrawals on working days, ensuring requests from non-working days are promptly addressed on the next working day.
Ensure account balances and equity are positive during and after the processing of withdrawals.
Strictly follow the internal control manual when processing payments, ensuring all withdrawals are sent to the original source of deposit.
Collaborate with other departments as necessary to escalate or resolve issues and report any system or process faults.
Work closely with the Head of Back Office and the Compliance Officer to handle any issues or queries that arise.
Handle PSP (Payment Service Provider) deposits and withdrawals efficiently, ensuring experience with PSP-related transactions.

Core Competencies and Required Background:

Minimum 2 years of experience in the Forex or Online Trading industry is essential.
Proven experience with Payment Service Providers (PSP) for handling deposits and withdrawals is required.
Excellent command of the English language, both spoken and written. (Additional language skills will be an advantage).
Strong proficiency in Microsoft Office applications, particularly Excel and Word.
In-depth knowledge of KYC best practices with an analytical and detail-oriented mindset.
Ability to maintain professional discretion, along with a strong, polite, and confident personality.
Exceptional organizational and multitasking skills with keen attention to detail.
Flexible and adaptable, able to manage multiple tasks simultaneously and prioritize work effectively.
Ability to work well under pressure and in a fast-paced environment.
Proactive attitude with excellent teamwork skills.

Benefits:

Competitive Remuneration Package
Private Health Insurance scheme
Provident Fund Scheme
Flexible Work Arrangements (Hybrid Model)
Discretionary Performance-based Bonus
Performance-oriented and rewarding company culture.
Highly Motivated Environment

Who we are:

At our team, we foster a culture of continuous learning, collaboration, and inclusivity. We celebrate diversity and encourage employees to bring their authentic selves to work. Our dynamic and fast-paced environment provides ample opportunities for professional growth and development.

Recruitment Process:

CV Review
Invitation to online Interview
Final Interview
Job Offer to successful candidate

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