The House of Mercier is excited to offer a remote opportunity for an Italian Speaking Roadside Assistance Coordinator based in Greece. In this essential role, you will be responsible for providing support to Italian-speaking clients who require assistance during roadside emergencies. Your strong communication and organizational skills will be critical in ensuring that clients receive prompt and effective service. If you are motivated by helping others and thrive in a remote working environment, we encourage you to apply!
Responsibilities
- Manage emergency roadside assistance requests from Italian-speaking clients in a remote setting
- Evaluate client situations and dispatch appropriate services promptly and efficiently
- Maintain clear and professional communication with clients from the initial contact through to resolution
- Document all service requests and actions taken in line with company standards
- Collaborate with local service providers and emergency responders to ensure timely assistance
- Handle customer inquiries and complaints effectively, striving to achieve high satisfaction ratings
- Keep informed about local regulations, company policies, and best practices in roadside assistance
Requirements
- Fluency in Italian and English, both written and spoken; knowledge of Greek is advantageous
- Experience in customer service or coordination roles, preferably in roadside assistance
- Excellent organizational skills with the ability to manage multiple tasks in a fast-paced remote work environment
- Strong communication skills with a customer-centric approach
- Ability to work independently and remain proactive while working from home
- Familiarity with CRM systems and emergency protocols is preferred
- Flexible availability to accommodate various schedules, including weekends if needed
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
