Santikos Collection, a prestigious hospitality company known for its luxury resorts and hotels, is currently seeking a talented and customer-focused Front Office Agent to join our team. This position will be based at one of our stunning properties in Skiathos, Greece.
As a Front Office Agent, you will be the first point of contact for our guests and will play a pivotal role in ensuring their satisfaction throughout their stay. You will handle check-ins and check-outs efficiently, provide exceptional customer service, and address any guest concerns or inquiries promptly and professionally.
We are looking for an individual with excellent communication and interpersonal skills, a strong attention to detail, and a passion for delivering exceptional customer service. The ideal candidate will have previous experience in a similar role, preferably within the hospitality industry.
If you thrive in a fast-paced environment, enjoy working in a team, and have a genuine desire to create memorable guest experiences, we would love to hear from you.
Responsibilities
- Welcome guests and handle the check-in/check-out process in an efficient and courteous manner
- Respond to guest inquiries and concerns, providing accurate information and resolving issues promptly
- Assist guests with luggage, transportation arrangements, and other requests as needed
- Maintain up-to-date knowledge of hotel services, facilities, and local attractions
- Process payments and ensure accurate billing
- Coordinate with other hotel departments to ensure guest requests and requirements are met
- Handle guest complaints or issues, escalating to supervisors or management if necessary
Requirements
- Previous experience in a similar role, preferably within the hospitality industry
- Strong customer service and interpersonal skills
- Excellent communication skills, both verbal and written
- High level of attention to detail and accuracy
- Ability to work well under pressure and handle multiple tasks simultaneously
- Proficiency in using hotel software and systems
- Flexibility to work variable shifts, including weekends and holidays
- Fluency in English and Greek; additional languages are a plus
