Empiria Group is hiring for its properties in Santorini
Guest Experience Manager
Our Story
Empiria Group, owns, manages, and operates a unique collection of luxury hotels and villas, members of
The Luxury Collection and
Design Hotels of
Marriott International, located in prime destinations around Greece, namely in Santorini, Paros and Peloponnese.
For over 30 years and through a team of over 300 associates, our dedication has been focused on creating space for joy through unique hospitality experiences, underpinned by our four fundamental values of finding joy, always elevating, exuding passion and being a leader.
At Empiria Group, our mission is to be the leaders in the art of elevated hospitality, guided by caring associates who wish to offer experiences that awaken inner joy and take Greek hospitality to new heights.
Role Overview
The Guest Experience Manager is responsible for overseeing the daily operations of the Front Office team. The ideal candidate ensures that guest service standards are consistently applied while adhering to all hotel and departmental policies and procedures.
Key Duties And Responsibilities
- Supervise and coordinate the Front Office Team, including Front Office Agents, Grooms, and Trainees
- Actively participate in training and performance monitoring of all Front Office Team members to enhance skills and service quality
- Manage staff scheduling to ensure optimal coverage and service delivery
- Ensure adherence to all Brand Standards, ISO procedures, and hotel policies by team members, with a focus on achieving the highest level of guest satisfaction
- Anticipate guest needs and effectively handle any complaints to enhance overall guest satisfaction
- Engage in department procedures such as check-in, check-out, and concierge services during peak times to maintain service efficiency
- Actively participate in all departmental and management meetings to contribute to strategic discussions and initiatives
- Prepare periodic reports, providing insights for forecasting and suggestions for continuous improvement
Requirements
- Degree in Hospitality or relevant field
- Minimum 2 years' experience in the same position in a 5-star Hotel
- Excellent knowledge of English language. Any additional language will be considered an asset
- Proficient knowledge of PMS (preferably Fidelio or Opera) and the Microsoft Office
- Strong leadership and team management skills
Benefits
- Ongoing training
- Staff accommodation with half board
- Great Opportunities for professional development within the company or other hotel members of Marriott International.
At
Empiria Group we are proud to foster Equal Employment Opportunities regardless of race, color, ethnicity, religion, gender, age, disability, or sexual orientation.
You provide the talent as we flourish the skills to unleash your full career potential.
Join our path of excellence!
