Empiria Group is hiring for its properties in Santorini
Guest Experience Agent
Our Story
Empiria Group, owns, manages, and operates a unique collection of luxury hotels and villas, members of
The Luxury Collection and
Design Hotels of
Marriott International, located in prime destinations around Greece, namely in Santorini, Paros and Peloponnese.
For over 30 years and through a team of over 300 associates, our dedication has been focused on creating space for joy through unique hospitality experiences, underpinned by our four fundamental values of finding joy, always elevating, exuding passion and being a leader.
At
Empiria Group, our mission is to be the leaders in the art of elevated hospitality, guided by caring associates who wish to offer experiences that awaken inner joy and take Greek hospitality to new heights.
Role Overview
The Guest Experience Agent welcomes guests and always provides administrative assistance. They work as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
Key Duties And Responsibilities
- Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
- Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
- Efficiently manage guest experience procedures, including check-in/check-out, billing, and personalized arrangements for transfers, rentals, and activities to ensure a unique stay
- Builds and maintains effective working relationships whilst promoting the company's culture and values
- Collaboration with all hotel departments, and adherence to brand standards, while maximizing guest satisfaction and comfort
- Demonstrates excellent knowledge and understanding of all Hotel Services and activities in order to achieve selling and upselling goals.
Requirements
- Degree in Hospitality / Tourism or in a relevant field
- Three or more years working experience in a similar role in the 5-star hotels or high-volume venues
- Excellent knowledge of English language. Any additional language will be considered an asset
- Proficient knowledge of PMS (preferably Fidelio or Opera) and the Microsoft Office
- Excellent communication and complain handling skills
Benefits
- Ongoing training
- Staff accommodation with half board
- Great Opportunities for professional development within the company or other hotel members of Marriott International.
At
Empiria Group we are proud to foster Equal Employment Opportunities regardless of race, color, ethnicity, religion, gender, age, disability, or sexual orientation.
You provide the talent as we flourish the skills to unleash your full career potential.
Join our path of excellence!
